errorcode accesspoint: 19

[sam111]

I changed my billing from the UK to Korea (as Spotify is available in Korea now).

However, I got the errorcode accesspoint: 19. I noticed in another thread which said the desktop app (Mac) doesn't work in Korea (ridiculous, by the way).

I changed my billing back to the UK. I still can't access the Mac app (same error).

Help please.

[Eni]

Hey there @sam111, 

Thanks for reaching out about this. 

We suggest that you try updating your payment method following these steps. 

If you're still getting an error message, we recommend trying again from an other device and using a different internet connection. 

If this doesn't do the trick, would you mind sending us a screenshot of what you're seeing on your end? Make sure not to send any private info. 

On another note, we can confirm that the desktop app isn't available in your market. However, we always strive to improve, so we'll pass your feedback to the right team. 

Lastly, keep in mind that if you're using a VPN we can't ensure the app's optimal performance.

Let us know how it goes 🙂

[Alex]

Hey folks,

We've been informed that the Desktop application is Live in South Korea!

Run a clean reinstall or download the app and check if it's working. 

Keep us posted!