unable to dismount discs due to spotify image

[Mo-S]

Plan

Premium

Device

Mac Pro

Operating System

iOS 15.2, happened on previous versions as well

My Question or Issue

Hi,

I can't solve the following issue since a while now.

Since about 4 months I am unable to eject any harddrives. In harddrive-helper I see that spotify is creating image-folders that appear as harddrives. Right now there are 14, each named "Apple UDIF read-only compressed (bzip2) Media" (Image • GUID). The disk image volume is named "Spotify". Size is 324mb each time.

I tried de- and reinstalling spotify, but the problem stays. Even if I don't have spotify installed and restart the mac, The Image-Volume would appear after several minutes.

As soon as the image-volume appears I am unable to quit my external harddrives and have to force-quit them.

Any one had the same issue and/or a solution?

Much apprecieated!

Mo

[Vasil]

Hey @Mo-S,

Thanks for reaching out! That's some very odd app behaviour I've never seen before.
I'm wondering if you can use the Terminal to force eject these drives?
If it's possible, the commands below should help you out:

Use diskutil list (to see what the disk images are called)

And then use diskutil unmountDisk force /dev/disk3 (where disk3 is replaced by the name of the disk image you're dealing with)

With a little luck on our side this should help you out 🙂 Keep us posted!

[Mo-S]

Hi, thanks for the reply!

I can yes. But they are coming back. Thankfull for any more thoughts or feedback of anyone

[OscarDC]

Hey @Mo-S,

Thank you for keeping in contact.

To take a better look at the issue you're describing, would you mind including a screen recording of that behavior in your next response?  You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to watch it).

In case you can't make a screen recording, some screenshot could be useful as well.

We'll be on the lookout for your next response. 

[Mo-S]

hi,

thanks. I am providing you a screenrecording with this link. I wrote the steps in the video but will explain below as well.

https://youtu.be/C5Iyz4eZ09A

1. restart mac

2. eject external ssd without problems (spotify image not vissible yet)

3. after 1 more minute inactivity the spotify image appears

4. connecting external ssd and trying to eject -> force quit message appears

5. force quitting external ssd

6. quitting spotify and trying to force quit spotify image -> message appears "image is being used"

[Ivelina]

Thanks for the response and details @Mo-S.

Since you've mentioned that this is still happening when Spotify is not installed on your Mac, it'd be great if you could also remove any leftover files which may be causing issues, as well as the app installer itself. For removing the excess files I recommend following the steps in the clean reinstall article.

Additionally in the app you can go to Settings > Storage > Offline storage location and check where the offline files would be stored, as well as to turn off all sources under Local Files.

Let us know if any of these steps make a difference.

[Mo-S]

Hi,

thanks. I took the steps and also cleared all cache-files from any browser related to spotify. Sadly didnt help. The image keeps coming back.

What I noticed though is the following:

After restarting I can't find any files/folders when searching the finder for "spotify". After a minute a folder seems to appear (see screenshot).

After another minute the image appears as well.

I tried deleting that folder and restarting but it keeps coming back...

[Ivelina]

Hi @Mo-S,

Appreciate you testing with the provided steps and keeping us in the loop. 

This behavior is odd and we might need to report it for a further look, but before we do so there's something else to check with. 

Could you let us know if you've actually got the iOS Spotify Widget installed on your Mac? This could be what's causing this behavior so I recommend that you uninstall it and test without it.

If there's no difference, however, it'd be very helpful if you could send us the exact Spotify-version that you're using, the model of your Mac and the MacOS-version.

Hope to hear from you soon and don't hesitate to let us know if anything else comes up.