All my songs from the past year are gone on my laptop but still there on my phone please help

[crematedman]

@Jadeu you mean the songs you downloaded are gone? or the playlists? or the saved songs?

it's likely a fresh re-install will solve the issue! your music is saved in spotify's data - not to worry.

[Jadeu]

Ummm all the songs that I have ticked and saved. They are all gone and I have uninstalled and reinstalled about ten times and it's still not working. It's making me very frustrated. Any other ideas guys? Thank for your reply

[crematedman]

@Jadeu sorry to hear that

• next, you can sign out of all devices here.
• clear the cache for the app.
• i would suggest a fresh re-install of flash which you can do here.
• check your firewall settings to see if spotify is blocked - turning off your antivirus briefly can isolate that issue.
• try listening on a different device to see if the same problem occurs.

[felixtt2 · Accepted solution]

have u tried moving ur song onto a new playlist then sharing it to a new account ? then back 2 ur old?

Felix ~~~~~ ~~~~~~~