Can't login at desktop ( windows 8.1 pro) but i can at web

[mpampisgoles]

Plan

Free/Premium

Country

Greece

Device

PC

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

windows 8.1 pro 64

My Question or Issue

Last days was trying to login at the Desktop Spotify program but i got this :

The username or password is incorrect. (Error code:auth:2)

I tried uninstalled  and reinstall the program but the problem persists.

The proxy settings are at none proxy.

I got an email promed me to reset the password which i did 2 or 3 times but no luck.

With the same username/password i can login at the web interface of Spotify and also at mobile phone which runs Android.

Any help is appreciated.

[Yordan · Accepted solution]

Hi there @mpampisgoles,

Welcome to the Spotify Community!

The desktop app is no longer supported on that version of Windows, I'm afraid. You'll find a list of all supported devices for Spotify here.

In the meantime, you can still use the Web Player.

Hope this clears things up. Cheers 🤘

[mpampisgoles]

Hi Yordan,

Thanks for your reply that clears things up.

I would suggest that the error code that pops when trying to login should be something about the unsupported version of windows and not that the credentials are incorrect.

Also when someones trying to login several times then the password is locked and you are prompt to reset it or it resets automatically which is frustrating cause you have to update the password to all devices you may have installed Spotify.

Have a nice day.