Can't view profile can't open the lyrics icon

[Yeezyfan]

i can't view my profile or open the lyrics icon this only happens on pc im using windows 10 but using phone its not an issue only on pc i can't even view music videos but on phone its not an issue please help me.

[Novy]

Hey there @Yeezyfan,

Thanks for reaching out. We moved your post from the Idea Exchange to the help boards where it better fits. 

Just to confirm, is this also happening on the web player or is it just the desktop app? 

Have you already tried a clean reinstall to see if it makes any difference? This is often an overlooked step, but it can help remove any cache that might be causing trouble.

If this doesn't do the trick, could you let us know your device's make and model, along with the exact Spotify app version you're currently running?

We'll be on the lookout for your reply.

[Yeezyfan]

i tried reinstalling and its the same thing and the web player has the same
issue and i forgot to say this i also tried using spotify with my laptop
and that had no problems whatsoever i could view my profile and click on
the lyrics icon but not on my pc.

[Maria · Accepted solution]

Hey @Yeezyfan,

Thanks for keeping us in the loop!

Could you try clearing your hosts file to see if it still behaves in the same way? You can do so by following the steps here.

Also, as you mention that this only happens on your PC, could you check for an update to your device's operating system? And if you're using VPN, make sure to switch it off, as it may interfere with the app's performance.

Shouldn't that do the trick, could you let us know if all of your devices are connected to the same network? If possible, try connecting your PC to a different one.

Let us know how you get on.

[Yeezyfan]

it worked i tried clearing the hosts file by deleting all of the spotify lines and saving the changes and that worked i could view the lyrics and go to my profile thanks a lot i marked this as a solution.

[JackNotMeh]

I have been using Spotify for a while now but the more I use it, the more annoying it gets! I cannot access my Spotify profile to change my avatar, I cannot get access to my lyrics and sing along and I cannot even get change my spotify play list avatar