Error 101 & "offline"

[georglavinia]

Hey guys! 

I've had an ongoing issue for a couple of days now and it's getting annoying! I use Windows 10 and I've had Spotify for a while; it's been running smoothly. 

The other day I turned on my laptop and Spotify said it was "offline" even though I had perfectly good internet connection and everything else was working. I tried logging out and back in, turning my laptop on and off. Nothing worked. I decided to reinstall Spotify and that didn't work either. 

Today when it said "offline", I tried to reinstall again and this time it would not allow me to log in. It said it was Error 101 and a firewall was preventing Spotify from running. I had a look through the forums and followed instructions, added it to my firewall allowance lists, etc. and nothing is working.

I feel lost without my Spotify 😞 help please.

Thank you!

[ErikG]

Hi.

Can you try a clean installation in safe mode with network? And check if you can log in when in safe mode with network?
How to do a clean installation is mentioned in the solution here:
https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/PC-App-won-t-launch-can-t-uninstal...