Lyrics don't appear in the app, but appear when opening on the song's web page

[wileyfoxyx]

Plan

Premium

Country

US

Device

PC / Redmi Note 9C NFC

Operating System

Windows 11 / Android 10

My Question or Issue

Lyrics for some songs do appear on its source (Musixmatch) and on the song's page in browser (https://open.spotify.com/track/xxxxxxxxxxxxxx ), but not in the Spotify app

[Susan_GP]

Hey @wileyfoxyx, 

Thanks for posting in the Community and welcome.
 

We'll need to gather more info first. Does this happen with all the songs or with some specific ones? If it's just with some of them, send over the URI of the affected tracks. To get it, open the desktop app or Web Player and look for the song > Select the 3 dots > Share > Press and hold the Control key > Copy Spotify URI. 

Additionally, send screenshots of how you see the lyrics from the Web Player and how you see the songs on the Spotify app. We'll take a look.

Keep us posted!

[wileyfoxyx]

There are quite a lot of songs with this problem in my playlist, so I'll show only few as en examples.

1. Alizée - Les collines (Never Leave You) [Remastered 2022]

Spoiler

https://open.spotify.com/track/2YQOVIBPG0FvguEV1Tgd3H?si=224cb8ab03d042a7

2. Najoua Belyzel - La bienvenue

Spoiler

https://open.spotify.com/track/0d1hJNFcDfoSjru9NRdGty?si=0a7f5537ae414ff5

3. Наталья Ибадин (Natalya Ibadin) - Деньги на ветер

Spoiler

https://open.spotify.com/track/5OLnPq85QYFlttqzwTsiUs?si=9191bc9b1e364769

Showing straight on Web Player because it's basically the same as a desktop app

[Susan_GP]

Hi @wileyfoxyx,

Thanks for your reply and the info provided!

Are you perhaps using a VPN? Take into account that using one can affect the performance of the app and Web Player. So in case you are, we’d suggest turning it off and checking if that makes any difference.

If that doesn’t help and you can’t still see the microphone icon, you might be seeing one of a few changes we've made recently. We always test improvements and new features, so you might see something other users don't.

We appreciate your feedback as it helps inform our decisions going forward. We also recommend keeping your Spotify app up-to-date to guarantee you get the latest features and fixes.

We’re here in case you need help with anything else!