Massive Input Delay/Lag and Song Transition Lag

[vertful]

Plan: Premium
Country: USA
Device: Acer Nitro 5

OS: Win 11


The issue is as follows: Every time I use Spotify specifically on this Windows 11 laptop, I receive massive input delay and song transition lag. Let me elaborate further. When using playback controls, such as skipping, the bar, play/pause, or even volume control, the desktop application often takes at least 10 seconds and at most a minute or two to register the fact that I have clicked on one of these buttons or used them. Now, my laptop has built in play/pause, and skip buttons which automatically integrate with spotify and even pressing those results in this input delay as well. 

Second issue is that sometimes whenever I'm playing an album or a playlist, whether it be normally or on shuffle, the app often takes 30 seconds to a minute or more after a song has ended to transition to the next song. This is quite frustrating, because I am not able to enjoy seamless and constant listening.

Both of these issues have persistently been impacting me for the better part of the last year, and I have been unable to find a method to resolve them. I have tried MULTIPLE clean reinstalls, which is usually the first thing these forums tell you to do. I have enabled and disabled hardware acceleration and I have cleared the cache all multiple times. Note that this happens regardless of whether I download from the spotify website or use the windows store. I don't know what else there is I can do at this point but it's very frustrating and I really don't want to use the webplayer because I genuinely like the desktop application, but this is super annoying and I don't know what more can be done. This ONLY happens on this specific device too. I cannot replicate the issue on my phone or my other computer (which is also Win 11).

Please help.

[Susan_GP]

Hi there @vertful,

Thanks for reaching out to the Community. We appreciate your detailed description and all the steps you’ve tried. It's very helpful. 

First, if you have any Local Files on the app, try going to Settings and disable Local files, to check if that makes a difference. Additionally, try logging into a different account. It can be a relative or friend's account. Or you can create a new account for testing purposes, and delete it later. We also recommend editing your Hosts file might help. Just follow the steps here. 

On another note, you mention not wanting to use the Web Player, and we understand, but have you tried using it to check if you can replicate the behavior there? Or does it work normally? This is just helpful info for us.

Lastly, let us know the Spotify version you have installed. 

We'll be here. 

[MisterNarwhal]

I'm having this exact same problem, it's been an issue on my msi laptop for a few months now and I basically just don't use Spotify on this device anymore. I actually had to do a fresh install of windows completely on this computer yesterday due to an unrelated bug but I figured that this would solve my issue here and it didn't. The only thing I notice is that for some odd reason the option to download Spotify from the internet is no longer there for me, which is what I usually do. Instead, I have to get it from the Microsoft store which is what I did last time and I have the bug, so I suspect it is something to do with that. But I normally use spotify quite often so it would be great to get a fix. Also it should be noted that I have spotify on my mac, and it works just fine. That is downloaded from the web. I'm running windows 11 on my msi Also.

[vertful]

Sorry for the late response. Been having computer troubles lately!

- I have tried disabling local files, this does not make a difference.

- This cannot be replicated on the web player, the web player works without issue (which is how I've been using spotify for the time being).

- Editing host file does nothing.

- At the time of writing this, I cannot create a new account (there is some kind of server error going on), but I highly doubt that this would change anything. I will continue to try and I will add a reply to this thread if the situation changes.

- I recently purchased a brand new computer that had never been used before, I immediately downloaded spotify and experienced the same exact issue on a fresh computer. 

[santinegrito11]

I have the same issue:

WIndows 11

[santinegrito11]

Seems like this was solved here:
https://community.spotify.com/t5/Desktop-Windows/Desktop-Persistent-Lag-Across-the-Client/td-p/58675...

[UncleBenZ13]

They marked "disable hardware accelleration" as solution.

In all of the posts i have seen this did not solve it and it doesnt for me. Thats one thing you would try first. So that problem isnt solved. Maybe some people have the problem and it fixes it for them but there is another problem we have.
I have this problem for more than a year. I tried everything imaginable except a new account maybe. But i dont want a new account.

Also it makes no difference if you install the app via Windows Store or download the .exe from Spotify (even when those are different apps). But the webplayer always runs fine. But it doesnt support high quality so we pay for Premium but only get low quality and only no ads.