Not access with Windows 10

[llorenc78]

Hi, I'm using Windows 10 from few days. I downloaded Spotify but, after I put my username and password, I can not click above "access". So, I can not use Spotify.

Why? Can you help me please?

Thanks so much

Bye!

Lorenzo 

[Nico]

Hey @llorenc78! Welcome to the Spotify Community. ^^

I'm sorry to hear that.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

Peace

[llorenc78]

Hi Nico,

thanks so much for your message.

Yes, tried to reinstall spotify more and more time, but it not work fine.

Spotify not "accept" my "click" to start......

Bye!!

[Nico]

@llorenc78

Please let me know the following details:

1. Exact Device  (e.g. MacBook Air)

2. Exact operating system  (e.g. 10.10 OSX)

3. Spotify app version installed (1.0.2)

Thanks!^^

Peace

[llorenc78]

Hi, thanks so much!

So:

1. HP EliteBook G4

2. Windows 10 Pro 64 bit 

3. I can not see..because I can not access! 😞 but i downloaded the last version by site...

Bye!!!

[Nico]

@llorenc78

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[Nico]

@llorenc78

It seems this may be affecting Windows only on version 1.0.51.

Try to hit the 'enter' button on your keyboard to log back into your account. ^^

Let me know if that helps, thanks! ^^

Peace

[unclesilas]

Why do you keep telling people to reinstall the app?

Its nothing to do with this and it wont fix anything

I already pointed this out to you in your other thread telling someone to do the same

https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/the-buttons-dont-work-for-the-logi...

And its not just version 1.0.51,the remember me button has been screwed up for months and now the other buttons aswell,even on the latest update after 1.0.51

Spotify already know about this but have not done anything to fix it

Enter is the only way to log in,but still doesnt fix the issue and doesnt fix the remember me button being constantly turned on

[llorenc78]

Nico!!Hi!!

THANKS SO MUCH!!

With keyboard it Works!!!

Thanks so much!!!

Have a nice day!!

Bye!

Lorenzo