Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Offline Access Withdrawn

Offline Access Withdrawn

Hi,

 

Ive read a few of the other posts but havent been able to solve it.

 

I keep getting this message on my laptop and then it deletes my saved playlist. This happens roughly every 2 weeks. i have only 3 devices on the account with offline access and so Im quite confused why.

 

Can you please sort because I keep having to redownload my songs and its quite annoying.

 

Thanks

 

Chris

Reply
2 Replies

I think this is something the support guys need to look into for you. Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

Thanks, I have done so.

Suggested posts