One track starts, then it plays for 10 seconds and then the sound disappears

[toxi22]

Plan: Free

Country: UA

Device: PC

Operating System: Windows 7/10/11

My Question or Issue

Somehow it works on a PC in a strange way ... One track starts, then it plays for 10 seconds and then the sound disappears, then it jumps between tracks to others, then it plays for 10 seconds and the sound disappears.

[Alex]

Hi there @toxi22,

Thanks for the post.

Sorry to hear that this started happening when you play music from the Desktop app.

It's possible that this issue is caused by some corrupted app files or by your network. 

First, we'd recommend you do a full clean reinstall of the app and make sure you delete all files related to Spotify, before reinstalling. Follow this guide.

Also, make sure you don't have any VPN enabled, when playing music, as this might cause such issues with the app.

Let us know how it goes.