Premium account can't play any music reliably

[squeegeeboy]

Plan

Premium

Country

Canada

Device

PC, Android

Operating System

Windows 10, Android 14

My Question or Issue

This is weird, when I log in with my Premium account I am unable to play any song reliably. The song will consistently skip and never get past the 00:01 mark. Any attempt to skip past that song just automatically goes back to the first song and never plays successfully.

I've isolated this to my account since I created a new free account and I'm able to successfully play any song or, for testing purposes, the exact same playlist as my Premium account.

I've created a video to watch me reproduce this reliably and switch between my Premium account and my Free account. This behaviour pretty much isolates it to a problem with my account right? I'm going to need some Spotify friends to fix this I think. The video is larger than the 5mb so I'm hoping it's okay I can post a Google Drive link.

https://drive.google.com/file/d/1ImNRIpZ8QMPzbX9cGF6DcOAbQEBVYo7m/view?usp=drive_link

[Susan_GP · Accepted solution]

Hi there @squeegeeboy,

Thanks for reaching out to the Community and welcome.

Thank you for the detailed explanation and the video.

Now, even though this is only happening with your Premium account, there are a few more things you can try. First up, go to your Account Overview page and Sign out everywhere. Additionally, remove access to all the apps you've connected to your account from here. You can easily reconnect your apps anytime. Once done, log back in and check if that makes a difference.

If not, try going to the Spotify app on one of your devices from Settings > Storage, and select the option Clear cache. Then log out, restart Spotify, and check if the issue persists. 

Let us know how that goes.

[squeegeeboy]

Thanks @Susan_GP. This worked. So either a connected app or a login decided to play havoc with my controls. 

[dirk2229]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue