Randomly Pausing songs

[#1]

When ever I'm playing a song it will run for about 10-20 seconds before it will pause on its own. I have uninstalled and reinstalled the app, cleared temp caches, restarted the system, lowered the audio quality and have tried it with hardware acceleration on and off, I've tried it offline with downloaded songs and it will still pause. I've checked my media button to see if that's the problem and its not. Genuinely don't know what to try next.

[Joan]

Hi there,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on specific one(s)?
• When did this start happening?
• Does this happen with all content?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.

[#3]

Everytime i try to play a song it keeps pausing like five seconds or more into the song.

[Lyubka]

Hey there,

Thank you for posting in the Community. 

Could you please provide the details that @Joan requested earlier in this thread?  

On another note, we'd like to know what happens when you start the app. Are you able to start a playback? Do you receive any error messages?

We'll be on the lookout for your response.