Songs spam skip or won't play the song at all

[wishhing]

Plan

Premium

Country

US

Device

(Desktop)

Operating System

(Windows 11)

My Question or Issue

My desktop spotify won't play or work at all, but my Iphone version is fine, the client web and installed app on my computer both do the same thing, I have a video here to show what I mean https://www.youtube.com/watch?v=m_UO11Ma7dk

[ozeyk]

I have the same problem, I dont have any issues on my iphone but  the problem occurs when I login my account on web player. how to solve this ?

[Maria]

Hey @wishhing & @ozeyk,

Thanks for reaching out on the Community! And kudos for all the details provided here 🙂 

Just to check, does this happen when listening through speakers or headphones? If so, are you connected through AUX cable or Bluetooth?

Could you also double-check for updates for your PC's operating system? It's also worth checking for any specific updates to your device's sounds drivers in this case. You can check the steps for Windows devices here.

If possible, should this issue persist, it would be great if you could give another internet connection a shot. For example, if you're currently using WiFi, you can try creating a hotspot on your phone to temporarily connect your computer to.

Let us know how you get on!

[maxxncheese]

following this thread as i am having the same issue exclusively on PC

[MihailY]

Hey @maxxncheese,

Thanks for reaching out.

In addition to the above troubleshooting steps, we'd also recommend checking your hosts file using this guide.

Let us know how it goes.