Spotify Desktop Crashes, Then Deletes Downloaded Music

[GavinSpavin]

Plan

Premium

Country

UK

Device

Windows 10 PC

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On three separate occasions, I've launched Spotify, only for it to immediately crash and freeze my PC. On restart and relaunching Spotify, I find that I have been signed out of Spotify, and that after logging in, Spotify has deleted my downloaded music. There is nothing specific in my PC event log, and it only happens when opening Spotify - the behaviour is the same each time.

Any ideas what could be causing this crash/delete cycle?

Cheers

[OscarDC]

Hey @GavinSpavin,

Thank you for reaching out to the Community and welcome.

When the app is crashing, but the downloads are also affected it used to be an issue related to some damaged cache stored on your device. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article to delete and replace the damaged files.

If the issue persists, we'd recommend clearing any entries which contain Spotify from the host files on your computer. To do so, you can follow the instructions in this post (even if it's a different issue).

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.