Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Desktop fails to load when AppData is folder redirected

Spotify Desktop fails to load when AppData is folder redirected

 

Plan

N/A

Country

United States

Device

Windows

Operating System

Windows 10

 

My Question or Issue

 

The Spotify Windows desktop app fails to load after install when the appdata folder is pointed to a network location via folder redirection.  We are in a corporate environment and redirect the user's Roaming AppData to a central file server.  User's that have this disabled are able to load the app with no issues, while users that have that folder redirected have the app crash immediately on launch.

 

Reply
1 Reply

Hey there @anthonybgcrv,

 

Thanks for reaching out. 

 

Sounds like the issue is directly related to the redirection process, since you mentioned it works fine when disabled. 

 

We appreciate you taking the time to share your feedback with us, and will make sure to pass it on to the relevant teams. For now, you can try using the web player

 

If anything else comes up, the Community will be here.

 

Cheers!

NovyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts