Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 92829 Views
  • 81 replies
  • 27 likes
  • 92829 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 103533 Views
  • 291 replies
  • 22 likes
  • 103533 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7533 Views
  • 1 replies
  • 6 likes
  • 7533 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 148012 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 148012 Views
  • 0 replies
  • 26 likes

Superuser Contribution desktop app won't play. No problem with phone or browser.

For some reason my app on my laptop has decided not to work. My phone app works and if I use the browser it works but not the app on my computer. I have uninstalled and reinstalled but still no go.

  • Visitor
  • For some reason my app on my laptop has decided not to work. My phone app works and if I use the browser it works but not the app on my computer. I have uninstalled and reinstalled but still no go.
  • Lucas129
  • Newbie
  • 1192 Views
  • 5 replies
  • 1 likes
  • 1192 Views
  • 5 replies
  • 1 likes

Superuser Contribution Windows 10 Desktop app crashing

FamilyCountry DeviceWindows 10 ProOperating SystemEdition Windows 10 ProVersion 22H2Installed on ‎6/‎12/‎2020OS build 19045.2788Experience Windows Feature Experience Pack 120.2212.4190.0 My Question or IssueSpotify Version Spotify for Windows1.2.8.92...

  • Regular
  • Family Country   Device Windows 10 Pro Operating System Edition Windows 10 Pro Version 22H2 Installed on ‎6/‎12/‎2020 OS build 19045.2788 Experience Windows Feature Experience Pack 120...
  • niggerdj
  • Visitor
  • 6255 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 6255 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify restarting songs, skipping songs, playing random songs

PlanPremiumCountryIrelandDevicePCOperating SystemWindows 10Client Version1.1.86.857.g3751ee08 My Question or Issue Spotify keeps restarting, skipping and playing random songs. I've done the following: signed out on all devicesreinstalledMy internet i...

obscur_0-1653747455162.png
  • Newbie
  • Plan Premium Country Ireland Device PC Operating System Windows 10 Client Version 1.1.86.857.g3751ee08   My Question or Issue   Spotify keeps restarting, skipping and playing r...
  • Not applicable
  • 8415 Views
  • 9 replies
  • 4 likes
  • 8415 Views
  • 9 replies
  • 4 likes

Superuser Contribution Changing the Cache location

PlanPremiumCountryUnited statesDeviceDesktop (pc)Operating SystemWindows 10 My Question or IssueRecently I've been looking through my D drive and I see a bunch of 2 digit folders some containing nothing others containing a file that is named gibberis...

  • Newbie
  • Plan Premium Country United states Device Desktop (pc) Operating System Windows 10   My Question or Issue Recently I've been looking through my D drive and I see a bunch of 2 digit fol...
  • Thommie0208
  • Newbie
  • 11343 Views
  • 10 replies
  • 0 likes
  • 11343 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify app, issue removing song from playlist

When using the app on PC (Windows 10 & 11), if you try to remove a song from a playlist, the pop-up is small and you do not see the green check unless you scroll. But there is no scroll bar to show that is what is needed. Only on the app, works via t...

  • Visitor
  • When using the app on PC (Windows 10 & 11), if you try to remove a song from a playlist, the pop-up is small and you do not see the green check unless you scroll. But there is no scroll bar to sh...
  • Ivelina
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution App icon is blinking for no particular reason

Plan: FreeCountry: FranceDevice: Lenovo Ideapad S340Operating System: Windows 10 My Question or Issue:When Spotify tab is hidden, app icon in open apps bar randomly starts blinking like there's some notification. But there's nothing. The blinking wil...

  • Newbie
  • Plan: Free Country: France Device: Lenovo Ideapad S340 Operating System: Windows 10   My Question or Issue: When Spotify tab is hidden, app icon in open apps bar randomly starts blinking l...
  • Ivelina
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue not working even after reinstall and restart of Windows (desktop).

Premium family subscription. I do not get "add to queue" as an option on songs, and cannot drag a song to the queue. I have restarted the computer and uninstalled and reinstalled Spotify, but no change in the queue issue. Add to queue is working when...

  • Visitor
  • Premium family subscription. I do not get "add to queue" as an option on songs, and cannot drag a song to the queue. I have restarted the computer and uninstalled and reinstalled Spotify, but no chan...
  • Ivelina
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Currently am unable to play what song I want to on my spotify desktop

PlanFreeCountryJamaicaDevice Operating SystemWindows 11 My Question or IssueAS of today when I went on my playlist to play a song I noticed that the play button for most of my songs were gone, some were there but the majority of them gone, the queue ...

  • Visitor
  • Plan Free Country Jamaica Device   Operating System Windows 11   My Question or Issue AS of today when I went on my playlist to play a song I noticed that the play button for most...
  • Yordan
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing on PC

PlanPremium DevicePCOperating SystemWindows 10 My Question or IssueYesterday i wanted to test my headset that apperantly broke too,and i couldnt play any songs on my PC,i checked on my phone and everything was fine,but appeares a blue cloud when i pr...

  • Newbie
  •   Plan Premium   Device PC Operating System Windows 10   My Question or Issue Yesterday i wanted to test my headset that apperantly broke too,and i couldnt play any songs on ...
  • Not applicable
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists on web browser not loading but playing

I use Spotify web browser on my Chromebook, recently the playlists haven’t been loading. They load on my phone and other people chromebooks but not mine. The playlist can be played but it won’t show it/load it, preventing me from seeing the songs and...

  • Newbie
  • I use Spotify web browser on my Chromebook, recently the playlists haven’t been loading. They load on my phone and other people chromebooks but not mine. The playlist can be played but it won’t show...
  • Vasil
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution playlists contain a note symbol instead of the track number

PlanI am a paying customer.CountrySweden.DeviceMSI laptop.Operating SystemWindows 10.My Question or IssueSome of my playlists contain a note symbol instead of the track number that normally is displayed. I think it happens when I copy songs from anot...

  • Roadie
  • Plan I am a paying customer. Country Sweden. Device MSI laptop. Operating System Windows 10. My Question or Issue Some of my playlists contain a note symbol instead of the track number that ...
  • Andrew_Smith
  • Regular
  • 2934 Views
  • 10 replies
  • 0 likes
  • 2934 Views
  • 10 replies
  • 0 likes

Superuser Contribution Music will stop playing and freeze on an ad

PlanFree/PremiumCountryUSADeviceWindows DesktopsOperating SystemWindows 10My Question or IssueFor the past two months, when I play music on my HP desktop the music will stop and freeze on an ad. This happens every 3 songs and it is becoming very anno...

  • Newbie
  • Plan Free/Premium Country USA Device Windows Desktops Operating System Windows 10 My Question or Issue For the past two months, when I play music on my HP desktop the music will stop and fre...
  • HeathenBiker
  • Visitor
  • 1429 Views
  • 5 replies
  • 4 likes
  • 1429 Views
  • 5 replies
  • 4 likes

Solved!!Superuser Contribution Spotify not letting me loop one song

PlanFreeCountryBelgiumDeviceOpera GX PlayerOperating SystemWindows 10 My Question or IssueSo. I like to listen to the exact same song, on repeat, for hours on end while I do stuff. Sometimes a certain song just really scratches that mental itch ya kn...

  • Casual Listener
  • Plan Free Country Belgium Device Opera GX Player Operating System Windows 10   My Question or Issue So. I like to listen to the exact same song, on repeat, for hours on end while I do ...
  • Viola_Violin
  • Visitor
  • 13432 Views
  • 11 replies
  • 0 likes
  • 13432 Views
  • 11 replies
  • 0 likes

Poor video quality on PC (360p or 480p)

I've seen several threads with similar complaints. But most of the time it comes down to “don't limit bandwidth”, “video will be in poor quality at first, but after a couple seconds it will get better”, “speed on wi-fi connection is insufficient, try...

  • Visitor
  • I've seen several threads with similar complaints. But most of the time it comes down to “don't limit bandwidth”, “video will be in poor quality at first, but after a couple seconds it will get bette...
  • 200 Views
  • 0 replies
  • 1 likes
  • 200 Views
  • 0 replies
  • 1 likes

Superuser Contribution Mis canciones favoritas han desaparecido

PlanFreeCountrySpain Operating SystemWindows 10, My Question or IssueEn los últimos tiempos Spotify me estaba dando errores. Había muchas canciones que por algún motivo no reproducía. Cuando dabas al play para escucharla el programa se quedaba parali...

  • Casual Listener
  • Plan Free Country Spain   Operating System Windows 10,   My Question or Issue En los últimos tiempos Spotify me estaba dando errores. Había muchas canciones que por algún...
  • Massamba
  • Visitor
  • 10549 Views
  • 15 replies
  • 2 likes
  • 10549 Views
  • 15 replies
  • 2 likes

Solved!!Superuser Contribution Volume adjust delayed

When adjusting the volume on the Spotify app, it no longer changes instantly like it used to. Instead it now is delayed by 3-4 seconds

  • Regular
  • When adjusting the volume on the Spotify app, it no longer changes instantly like it used to. Instead it now is delayed by 3-4 seconds
  • merijn2
  • Gig Goer
  • 2537 Views
  • 10 replies
  • 0 likes
  • 2537 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify installs every time I open the app.

I want to start this off with the fact that I did read this post and attempted to use the fix that was stated there. However, I ran into an issue with it. My Issue:Every time I open the Spotify app, it "re-installs" and then loads up with no problem....

  • Newbie
  • I want to start this off with the fact that I did read this post and attempted to use the fix that was stated there. However, I ran into an issue with it.   My Issue: Every time I open the Sp...
  • danishbomb
  • Casual Listener
  • 7487 Views
  • 5 replies
  • 1 likes
  • Install
    launcher
    open
    reinstall
    Windows
  • 7487 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Error in Finnish translation

I have problem with translation. Poor customer service on email, no answer. Plan Premium Country Finland Device Windows Laptop Operating System Windows 10 My Question or Issue The followers and folloeimg is wrong in Finnish on profile. When first, fo...

vaajy_0-1666641205320.png
  • Roadie
  • I have problem with translation. Poor customer service on email, no answer.   Plan Premium Country Finland Device Windows Laptop Operating System Windows 10   My Quest...
  • vaajy
  • Roadie
  • 979 Views
  • 7 replies
  • 0 likes
  • 979 Views
  • 7 replies
  • 0 likes

Superuser Contribution "Wired connection" is playing, but nothing is playing anywhere

PlanPremiumCountryusaOperating Systemwindows11My Question or IssueWhen I select 'this computer' from speaker list, it then shows current device as 'wired connection' .. track time is increasing but nothing is playing on any of my devices. There are n...

  • Regular
  • Plan Premium Country usa Operating System windows11 My Question or Issue When I select 'this computer' from speaker list, it then shows current device as 'wired connection' .. track time is in...
  • RockSteady54
  • Visitor
  • 548 Views
  • 2 replies
  • 0 likes
  • 548 Views
  • 2 replies
  • 0 likes

Solved!! No sound coming from spotify

IssueBasically on my PC on my spotify app, my music is shown to be playing yet there is no sound. I’ve tried resinstalling many times and made sure the volume is on but it still doesnt work. The thing is, if I use spotify on the google browser it wor...

  • Newbie
  • Issue Basically on my PC on my spotify app, my music is shown to be playing yet there is no sound. I’ve tried resinstalling many times and made sure the volume is on but it still doesnt work. The th...
  • atharva3528P
  • Visitor
  • 19347 Views
  • 9 replies
  • 2 likes
  • 19347 Views
  • 9 replies
  • 2 likes