Spotify Win 10 Black Screen

[Amitperryp]

Plan

Premium

Device

Pc

Operating System

Latest Win 10 64Bits

After Updating the spotify App via Microsoft Store
Spotify appear with black screen (As you can see in the photo attached)

What i have tried with no luck:

compatibility mode with Win 7/XP pack 3 - NOT WORKING

No acceleration mode - NOT WORKING

Delete RU.MO - NOT WORKING 

Re-install - NOT WORKING 

install via spotify website download - NOT WORKING 

after searching in the furom i saw that: https://community.spotify.com/t5/Desktop-Windows/Spotify-application-is-completely-black/td-p/514913...

we have the same problem i think.

Any info or help how to solve that will be greatful !

Thank you

[CarlosE]

Hey there @Amitperryp,

Thanks for reaching out to the Community and welcome. We're happy to help!

We understand that you already tried reinstalling the app, but did you make sure to follow these specific steps for a clean reinstall? This is more thorough than a regular one and can be helpful to get rid of any corrupted files from previous installations.

If that didn't work, try removing the host files with the instructions you'll find in this article.

In case there aren't any, try disabling and re enabling your audio drivers and make sure they're updated. You can also try reinstalling them.

Keep us posted on how it goes. We'll be on the lookout.

[Amitperryp]

Hey

i have performed both of them. clean remove and checked hosts. still not working.

hope you can find up a solution 🙂 

thank you! 

[Alex · Accepted solution]

Hi there @Amitperryp,

Can you try the following:

1. Uninstall the app and all the cache files again.
2. Download it again from this link .
3. Make sure the address http://spclient.wg.spotify.com is added as an exception to the firewall and any anti-virus software you're running.
4. Try running the app as Administrator.

If that doesn't help, let us know if you can change the account you're logged in with and try with a different account, as well as if you've tried a different network like a mobile hotspot.

Keep us posted.

[Amitperryp]

Problem solved!

related to the antivirus and firewall in the web/internet section.

ESET - made an exception for spotify and boom!  spotify went back to work !

[Alex]

Hey @Amitperryp,

Thanks for getting back to us.

Glad to hear everything is working fine after adding the firewall exception 🙂

Don't hesitate to reach out again if you have questions.

Cheers.

[Gillyisdumb]

It doesn't work for me sadly 

[Alex]

Hi there @Gillyisdumb,

Thanks for the post.

Since the original posts in this thread are a bit old, can you let us know if you're having the exact same issue as the OP and what troubleshooting you've already done, so we don't repeat ourselves in our replies.

Looking forward to your reply.

[Gillyisdumb]

I have a similar issue I tried reinstalling and deleting all of the flies of Spotify from my PC but every time I download the software of Spotify I get a blank screen that I can't close I can only close it from the task manager 

[AlexHt]

Hi @Gillyisdumb,

I think you have the issue as described in this topic.

We are a lot having the same issue, still nothing from Spotify.

[highpriestesssss]

I'm having this issue now and nothing online has helped. I've cleared out old files, photos and apps, restarted the app and my laptop, uninstalled, cleared cache, reinstalled, restarted computer: STILL BLACK SCREEN ONLY. HELP. 

[Joan]

Hi there folks,

For those of you currently facing this issue, this is affecting multiple users and we're investigating it. Check the Ongoing Issues thread for updates, provide any info requested and try any solutions provided.

Cheers!