Spotify app crashing my games

[Gabemundale]

Plan

Premium

Country

Device

Desktop pc, Intel i7 137000, and a 4070 super gpu

Operating System

windows 11

My Question or Issue

whenever i use spotify, around every 20-30 minutes my spotify will play a repeating 2 seconds on whatever it got glitched on, completely brick my game, and wont stop unless i force stop spotify. and by brick i mean absolutely crash my computer, drops my responsive time on my computer to like 2 seconds, i try moving my mouse and it slowly jitters in the direction im moving it all while repeating the same 2 seconds of the song. iv tried all i could find. updating drivers, updating keyboard firmware, disabling hardware accel, reinstalling spotify, and nothing has fixed it. 

[Joan]

Hi there @Gabemundale,

Thanks for reaching out. If you haven't tried a full clean reinstall as shown here, please do so. If that doesn't resolve the issue, could you please provide us the following:

• When did this start happening? Did this coincide with an update to the app or Windows?
• What kind of games are affected by this? Are all of your games affected? Are any other programs showing degraded performance?
• Does the app behave as expected when using it normally?
• If possible, whenever the issue occurs, can you try to open Task Manager and grab a screenshot of the CPU and RAM usage and how much of that is coming from Spotify.

With this information, we’d be happy to investigate.

Keep us posted.

[Gabemundale · Accepted solution]

hey! i was able to solve the issue. i was currently using norton antivirus for my computer, and noticed i was having these issues right when i downloaded the antivirus. after uninstalling, my music both no longer stops for a couple seconds like its trying to load and no longer crashes my computer. your suggestion to it coinciding with other updates gave me the idea it was my antivirus.

thanks for the help joan 😄

[SalixWusky]

In the last few months every time I startup FS22 Spotify decides that it's time to die. I have to manually relaunch it.
I have done a clean reinstall, My antivirus is not the cause (That was a long road) , and I have even made Spotify priority.

Specs
Processor 12th Gen Intel(R) Core(TM) i7-12650H 2.30 GHz
Installed RAM 16.0 GB (15.7 GB usable)
RTX-3050Ti
Edition Windows 11 Home
Version 23H2
OS build 22631.4169
Experience Windows Feature Experience Pack 1000.22700.1034.0

[Timothge]

Plan

Premium

Country

Germany

Device

PC

Operating System

Windows 10

Specs:
i7-9700KF 32GB Ram 1080TI

My Question or Issue
After i upgraded my Screen to a bigger Screen (2K) i also turned up my Visual Settings ingame (Destiny 2). Everytime i wanted to Tab into the Spotify App Window my PC froze for 10 seconds and when i changed my song etc and returned to my game it froze again. That was annoying but recently my PC just straight up crashed. I already tried to change the Hardware Acceleration settings multiple times, nothing changed. I tried playing the songs in Offline mode so that spotify cant stream the songs, but still the same issue. Ive seen multiple reports and tried almost all of the proposed solutions but until now none of them worked.