Spotify cant play songs in my windows app

[Wpee86DK]

Suddenly Spotify stopped working on my windows pc. I can play songs int webplayer, on my phone etc, but not my primary workstation. It have worked for years, but suddenly stopped out of nowwhere.

I have done full reinstall from both spotify.com and microsoft store, i have made sure spotify have full acces through firewall and cleaned cashe etc. Nothing helps.

[ribezaz]

Hey! Welcome to the Spotify Community, it's good to have you here.

At the moment, it's possible to download the app from both the Microsoft Store and our web page here. So, in this case, if you installed the desktop app from the web page, try to uninstall that version and try installing the one from the Microsoft one or vice versa.

Keep me updated to continue helping you!

Cheers,

ribezaz

[Wpee86DK]

Already tried both, no luck

[ribezaz]

Can you send me screenshots of the situation and explain in more detail what is happening? This way, I can help you more effectively.

Cheers,
ribezaz

[oliveraptor]

I've exactly the same. I can't play any song at all on desktop (windows 10 latest update)

[Wpee86DK]

 

Well, u press play and i get the message.. translated it means: Spotify can't play this right now. If you have the file on your computer, you can import it. 

If i play a song on my phone or the web player, the app can track it and show how far it is. But if I press teh "play on this device" option I get the same message.

[ribezaz]

Hey!

@oliveraptor Have you tried any troubleshooting steps? If you haven't already, I recommend checking out the suggestions shared here in the thread.

@Wpee86DK Could you give us more details on what exactly happens when you try to play a song? This will help you better understand the issue.

In the meantime, try these suggestions:

1. Test with a different internet connection: If possible, connect to another network (for example, Wi-Fi from another location or a hotspot) to see if the problem persists.

2. Flush the DNS cache:

• In the lower left corner of the desktop, type cmd in the Start menu search bar and press Enter.
• In the Command Prompt, type ipconfig /flushdns and press Enter.
• You will see a message confirming that the DNS was successfully flushed.
• Restart the Spotify app.

3. Test with another account: Ask someone (a friend or relative) to log into their account on the same device and see if the problem repeats. This will help identify whether the issue is related to your account or your device.

If any of these steps work or help you identify something, please keep me updated so I can continue to help! 😊

[oliveraptor]

I tried everything mentionned above and in help but it doesn't help. I still won't play.
But i then tested to play sound on the browser  (and no more on my PC-NAME) and it worked, only there
So it seems there is something preventing the sound channel output to PC (while i can play anything else as normal on any other app than spotify)

[Wpee86DK]

Figured it out. Wasnt any of the above issues, but as the other person mentioned the sound output. I changed it to the onboard soundcard on my pc and now it can play, however i need the sound to go into my headphones using my Presonus Studio 26C. Where can i change the soundchannel in the spotify app? cant find it in the standard settings

[rafaello888]

I have the same issue since..today. What is going on guys???   I used Windows (10) app on my PC and it was always fine to listen to the music with my pc speakers, now it's impossible. PLEASE FIX IT ASAP!

[mawgan]

I have the same problem as the others above, 7 years of trouble free use and suddenly the pc app playback on the speakers stopped working, no song can be played but it can on headphones, the web version however always works. I think the latest Spotify update has **bleep** something up.... wierd.

[Nooorrrr]

Same 😞

[OscarDC]

Hey everyone,

Thanks for your messages and for making us aware of this issue.

Jumping in here to gather all the details we need to report this with internal teams. In case you haven't sent it yet; let us know the following info:

- Your device info (make/model) and OS version

- Exact Spotify version

Also, and if possible; could any of you record a short video where we can take a better look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be on the lookout.

[donna6666]

I am having the exact same issue.  Just started today out of blue, after years of working fine.  Web version works fine, but app just has same error msg listed by OP.  Tried everything mentioned here and still no go.