Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

[adorek]

Plan

Premium

Country

Poland

Device

PC

Operating System

Windows 11 Pro

I have a problem with Spotify. After changing my sound card, it stopped working. There are some occasions that it will work, but it is very rare. I have tried every solutions provided: cleared cache, changed quality, changed storage folder, did clean install (with app cleanup). Changing settings in Windows mixer doesn't help either.

[kaworu_bloodpaw]

Hey @adorek!

Sometimes just clicking the Reset button in the Volume Mixer can fix issues like this. Have you tried that?

[Yordan]

Hi @adorek!

I'd also recommend checking the sample rate of your audio device and making sure it's set to anywhere between 44.1 kHz and 192 kHz, as Spotify doesn't support higher values at the moment.

Cheers!

[adorek]

Hi @kaworu_bloodpaw, yes I have tried that. Also I have tried to change output device. That doesn't help.

[adorek]

Hi @Yordan, My device doesn't even support anything exceeding this range. But I have also tried changing frequency/bits value. It didn't solve the problem, unfortunately.

[adorek · Accepted solution]

It seems that I have found the solution:

After disabling auto enhancements, Spotify started to work both on headphones and speakers.

[Maria]

Hey @adorek,

Thanks for keeping us in the loop and for letting us know what worked for you!

We're happy to hear that you're back on track. Should anything else appear, the Community is here for you.

Cheers!

[eu-pa10]

I had this same problem. It occured yesterday, I had spotify playing on my Windows 11 machine while working, after a while I checked back to spotify to switch music and everything but one podcast stopped with "Spotify can't play this right now etc." First I thought network is to blame, but webplayer worked well. Only desktop app was affected. Reinstalling or changing installation source didn't help and neither did driver change. The culprit proved to be sound settings. I had my soundcard set to 24bit/48kHz, as soon as I lowered it to 44,1kHz, desktop app immediately worked, no app restart or reboot needed. When I change it back to 48kHz, it stops. Changing resolution to 16/24bit is not relevant, frequency is. I found info that 192kHz is the no-go barrier for Spotify, but in my case, 44,1kHz is, at least since yesterday (as it worked fine on 48kHz before). Strange, this seems to be affecting a lot of people out there and even some drastic methods like hard resetting (read wipe-reinstall) methods are offered, phew!

[tommy41-gb]

Plan

Family Plan

Country

UK

Device

PC

Operating System

Windows 10

My Question or Issue

My PC app has stopped playing any songs, if you click play just shows a message box "Spotify cant play this right now". I have deleted the app and reinstalled, signed out, cleared the cache and still the same. If I click play on a Podcast this will play no issues, if I switch to video again this will play. Any ideas? getting very frustrating!