Spotify says Good Afternoon when its morning

[Yuhoo]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

This occurs only on Windows version (11). Phone is correct using the same account.

[AlejaR]

Hey @Yuhoo,

Thanks for posting in the Community and welcome.

In this case, we suggest you log out and log in twice in a row onto your Spotify account. This could sound a little bit odd, but this way the system will force a resync of your account in general.

If the above doesn't do the trick, would you mind sending us the exact Spotify version you're running on your device? Can you replicate this behavior on the web player as well? 

Lastly, just to confirm, has the app always been behaving like this or did it start to happen after a specific event such as an OS update? Please send us the details about it.

Keep us in the loop!

[Yuhoo]

Thanks for your assistance AlejaR I did as you instructed. I'll know in a couple hours if it worked. I'm attaching the version number. To answer your other question: it became like this since my desktop needed a BIOS battery. I've since installed a new BIOS battery and my computer is keeping correct time. 

[Yuhoo]

I can confirm that your suggestions sadly didn't work. I'm trying the sign out everywhere and leaving everything signed out for at least an hour. 

[Yuhoo]

No solution yet. 

[Lyubka]

Hey @Yuhoo,

Thanks for getting back to us.

We appreciate you taking the time to report this. We'll forward the information to the relevant team, however, we can't confirm when it'll be addressed.

It sounds to us like the issue might be with your computer's setting and we can recommend looking further into that as well.

We always work on improving the user's experience and we advise that you keep your Spotify up to date with the latest version so that you don't miss out on any fixes and stability improvements.
 

Hope this helps. If anything else comes up, the Community will be here for you.

[Yuhoo · Accepted solution]

I'm happy to report that this is now resolved but it's rather tricky to know exactly what worked.

I worked extensively on this last night doing the following:

1. Deleted all cookies and passwords for all my Spotify accounts on Edge and Chrome.

2. Ran an update on the Clock app in Windows

3. Changed my Time Zone from Atlantic to Eastern and turned on "Adjust for Daylight Savings Time automatically" 

4. Removed a phone number from my Google Play profile that had a different Country code to my Spotify location. 

AT THE END OF THE NIGHT NONE OF THESE HAD MADE ANY DIFFERENCE.

So I shutdown and quitted after uninstalling Spotify desktop.

I had done uninstalls and reinstalls before and it didn't work. 

So today I decided to look for an alternative way to play Spotify in the browser. I was desperate so I tried to install the Spotify on the Microsoft Store. As soon as it logged in IT WAS FIXED. I eventually noticed that I was now using the 64 bit Spotify app as opposed to the 32 bit. The version numbers are identical. 

[Eni]

Hey @Yuhoo,

Thanks for getting back to us and letting us know!

We're glad to know that it was sorted out, and thanks for sharing what solved it for you as it might be useful for other users too.

If you have any questions or need a hand with anything else, remember that we're always a post away.

Have a good one 🙂