Spotify sound so quiet all of a sudden (Win 11)

[norland4298]

Plan: Premium

Country: PH

Device: Spotify for Windows (64 bit) 1.2.52.442.g01893f92

Operating System: Win 11

Speaker: Edifier r1380db

Issue:

All of the sudden my Spotify sound in my speaker is quiet. Normally my volume is only at 20% in the application, now with that volume I cant hear my music anymore and even at 100% it still very low. If I use the Spotify web player, the sound is much better and it is loud at 25% volume. It is only happening in the spotify App, I don't have problems with the other applications.

Workaround I did which didn't solve my problem:

1. Adjusted the Audio Quality > Volume level

2. PC's own volume controls with Spotify is at 100%

3. Streaming quality is at Very High. Tried selecting the other options still not fixed

4. Switching on and off the Auto Adjust quality

5. Adjusted the equalizer

6. Turning off the Normalize Volume

7. Tried different account

8. Clear cache

9. Reinstall my Audio Driver and check any windows update

10. Reinstall my spotify app

I listed out all of my workaround I did, I hope I get a different workaround as I check and I saw many people are encountering this issue. If there is already a solved solution please link it to me. Thank you!

[Vasil]

Hey @norland4298,

Thanks for reaching out and great troubleshooting so far!
There's a few more things we can try to hopefully resolve this issue:
 

• Try disabling the Hardware Acceleration setting (upper left corner dots -> Help -> Troubleshooting);
• Look for any Spotify entries in the hosts file and remove them;
• Try deleting the prefs file as shown here;
• Try disabling Exclusive mode (Go to Start > Settings > System > Sound > Sound Control Panel -> Playback tab, then right-click your audio output device and select Properties. Switch to the Advanced tab and untick "Exclusive Mode" + "Enable audio enhancements");
• Temporarily disable any additional sound enhancing apps;
• Perform a complete clean reinstall of the app as shown here. At the last step, install the Spotify app from either the Microsoft app store or from our website. Try installing the version you don't currently have.

If none of this helps, let us know what your app version is and if the issue appears only with your Edifier speaker or when you start the playback via any other speaker/ headset or the PC itself.

Many thanks! We'll be on the lookout for your reply 🙂

[norland4298]

Hi @Vasil,

Unfortunately none of them works. There is one thing that there is a significant changes in the output volume, I was able to find some old version in the internet which is version - 1.1.86.857.g3751ee08. There is some increase in the output volume but it is being auto updated to the latest version when I shutdown or restart my computer which is 1.2.52.442.g01893f92.

Maybe I'll just wait for the new update and check if it will fix my issue. Thanks

[Silithan]

I have the same issue my app was great for the longest time then a few nights ago it went quiet. I turned the volume up but it's still very quiet so I have been using it on Chrome. I have tried all the fixes listed above nothing is making any difference like I said it was fine but then it just randomly changed yet all my settings were the same. 

[AlejaR]

Hey there @norland4298,

Thanks for posting in the Community and welcome.

We value the testing you've done. We understand you downloaded an older version of the app for testing purposes, but we recommend only downloading the app from our official website. If you haven't yet, we'd suggest you install the official version of our website to avoid future issues.

Since you mentioned you'd like to wait until the next update, please let us know if this continues to happen after that. If the issue should persist, please send us:

• Does this happen if you use a different device to listen to the playback, such as Bluetooth headphones or speakers?
• Send us a video recording of what you kindly mentioned. You can attach it in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

Keep us in the loop!

[Overlord-Enma]

I have the exact same issue and thought it was my speakers that were broken (they are 30 years old, but very high quality).

After extensive testing, I found out that it is only happening in the Spotify app and not my speakers at all. Maybe you guys need to do a rollback. The app is now so quiet, that it takes a lot of effort just to get some bass out of the songs

[gogs22]

The same issue has been going on for a while. It's been bothering me for months with that issue and the issue of the volume temporarily maxing out when connecting to pc or audio.

[gogs22]

It must be a volume output like web plate outputThis problem was from months ago.When I use spoilers, the volume output like web plate, it was also in the app plate