Spotify stops whenever Windows plays a notification sound

[Denis-Bowden]

G'Day from Australia,

I use Spotify on my Windows laptop and it stops playing whenever Windows gives a notification (e.g. it plays a ping and gives a message when I receive email). Has anyone else come across this problem and found a fix for it?

I have read through all similar discussions that I can find (and done google searches) and anything I found all list the standard, unhelpful steps that don't fix the problem (e.g. turn your computer off, then back on. Reinstall spotify etc.). None of those things fix this ongoing problem and I can't find any setting in the Spotify App or Windows system settings that fixes this problem.

Plan

Premium

Country

Australia

Device

PC

Operating System

Windows 11 Business

[OscarDC]

Hey @Denis-Bowden,

Thank you for reaching out to the Community and welcome.

We appreciate the research you made before posting this behavior. We understand that the reinstall process may be an overlooked step, but it can be helpful in getting rid of any cache that might be causing trouble. So to start investigating this issue, would you mind confirming if you've already performed a clean reinstall of the app? If not, we'd recommend following the steps mentioned in this article to see if it makes any difference. 

If the issue persists, would you mind checking if the Web Player has the same behavior?

Lastly, and if the issue persists, include in your next response the Spotify version you're currently running.

We'll be waiting for your response.