The Friend Feed failed to load

[wendypostmus]

Both on my computer and on my laptop my friend's activity doesn't work. Anyone who knows what to do?

[Nico]

Hey @wendypostmus! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Have you tried reinstalling your app? If not here's a step by step tutorial.
Let us know if that helps, thanks! ^^

Peace

[wendypostmus]

Hi @Nico , thank you!

No I tried that several times but it didn't help.. 😞

[Nico]

@wendypostmus

Please let me know the following details:

1. Exact Device  (e.g. MacBook Air)

2. Exact operating system  (e.g. 10.10 OSX)

3. Spotify app version installed (1.0.2)

Peace

[wendypostmus]

@Nico

1. Exact Device: HP laptop (don't know exactly but it 's quite new)
2. Exact operating system: Windows 10
3. Spotify app version installed (1.0.2): 1.0.44.100.ga60c0ce1

I hope this is what you need to know

[Nico]

@wendypostmus

Yes, these are the details I needed.

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[wendypostmus]

Thanks a lot for your help! 🙂

[Nico]

Hey @wendypostmus!

It would be nice if you could answer these questions for a better investigation:

Can you try using a different internet connection on your computer?

Does this issue started happening recently after an specific update?

And if possible, could you try logging into your account using a different computer?

Thanks! ^^

Peace

[wendypostmus]

Hi, every computer in the house has the same problem (they all use the same account). I can't remember if it happened after a specific update. I'll try another connection and let you know!

[wendypostmus]

@Nico

I´ve tried another internet connection but it didn't help.. 

It keeps saying 'friends feed failed to load'.

[Nico]

Hey @wendypostmus!

Could you try to use a friends/family device on a different WiFi connection?

Thanks! ^^

Peace

[wendypostmus]

Tried, when I use another account nothing is wrong..

[Nico]

Hey @wendypostmus! ^^

Thanks for all the details.

It might be an account related issue and that it's best if you contact the support in order for them to take a look at your account.  ^^

You can contact the support through E-Mail, Twitter (@SpotifyCares) or Facebook. 

Peace