Tracks are skipping 20-30 seconds ahead and skip to next with 3 minutes

[tiagoalencar47]

Every track I play freezes and skips forward 20-30 seconds when it gets to about 1 minute and skips to the next track when it gets to about 3 minutes. I've already reinstalled the app, cleaned the cache and reduced the streaming quality, but nothing worked.

[Joan]

Hi @tiagoalencar47,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on Desktop? What about the web player?
• When did this start happening?
• Does it happen on different networks? If you haven't tested this already, please do so. If you use a VPN, disable it.
• Screenshots or a video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.