Why does the online player stop playing after 10 seconds?

[#1]

I am listening to the online web player. I am using windows 11 operating system. Commercials play in their entirety- even up to 30 seconds or 1 minute, however my music always cuts of after 10 seconds.

[Bittencourt]

Hi there, and welcome to the Community!

This issue could be caused by several factors. Here are some possible reasons and solutions:

- Multiple Devices Conflict: If your Spotify account is active on another device (such as a phone, smart speaker, or another computer), it might be interfering. In this case, open Spotify on your phone or another device, go to Settings > Devices, and make sure the web player is the active device.

- Ad Blockers or Extensions: If you have an ad blocker enabled, Spotify might be detecting it and disrupting playback. To fix this, try disabling your ad blocker and refresh the page. If you're using a browser extension like Privacy Badger, disable it for Spotify.

- Corrupt Cache or Cookies: The browser cache or cookies might be causing playback issues. Clear your browser’s cache and cookies, and then restart the browser/log back into Spotify.

- Network Issues: If your network has strict firewall settings (especially in workplaces or schools), it may be interfering with streaming. In this case, try switching to a different network or mobile hotspot to see if the problem persists.

Let me know if any of these solutions work for you, or if you need more help troubleshooting!