[Windows 10] Queue erases everytime ads start!

[PonyGirlMustang]

Plan

Free/Premium

Country

Device

Windows 10 PC

Operating System

Windows 10

My Question or Issue

Each time I add songs to the queue after ads start all  the music I added to the queue is gone and only shows "Next Up" that is auto generated.

[agtr78]

This also happens to me, but I'm on a Mac (Catalina v10.15.7). Anyone know how to fix this? Or is it a bug in the desktop app?

[Eni]

Hi folks! 

Thanks for reaching out about this here in the Community. 

@agtr78, could you let us know if this only happens on your PC or on other devices as well? Additionally, we'd like to know if this started happening after a specific event such as an update. Lastly, could you let us know which troubleshooting steps you've already tried? That way we can avoid any repeating steps.

Keep us posted.

[agtr78]

Hi Eni,

Thanks for helping us with this. To answer your first question, I mostly listen on the desktop app, so I'm not sure if it occurs on the mobile app. I just tried to reproduce the problem by doing the following:

1. Opened this Mr. Robot playlist on the desktop app: https://open.spotify.com/playlist/0ETMNImqkSbooAmO22q67a?si=36f26253489844ae

2. Added the first 10 songs from that playlist to the queue.

3. Waited for an ad break.

4. Added a song (Bad Habits by Ed Sheeran) to the queue during the ad break.

When the ad break ended, it started to play Bad Habits (instead of the next song in the queue). When I checked the queue again, this is what was left in the queue:

 

If the screenshot is blurry, it shows that Bad Habits by Ed Sheeran is currently playing and the next in the queue is New Brave by Ctznshp and Symphony No. 7 Op. 92: II. Allegretto (Beethoven) by Orchestra Di Padova E Del Veneto & Peter Maag, which are the 2nd and 3rd songs from the Mr. Robot playlist (the 1st song from the playlist, "If You Go Away" by Neil Diamond, had been played before the ad break). However, the other 7 songs from the playlist that I added before are missing from the queue.

I've noticed this particular issue for a while (at least a few weeks). I don't remember an exact date when I first noticed it.

I didn't really try any troubleshooting steps when this issue happened. I just avoided the problem by making sure to only add to the queue once ads were over. I've updated Spotify multiple times and also quit/re-opened Spotify and the problem is still there. Also, after I initially replied to this discussion thread, I tried updating the desktop app to version 1.1.63.568.gda8cb5ac-a, but the problem is still there since I was able to reproduce it (see above).

The app is indicating that there's a new version available. Should I update to the newest version now?

[Alex]

Hey there @nz-83iyo4_f7j,

Thanks for the info.

During ad breaks it's best to watch the video or listen to the ad, without navigating from the ad screen, in order to get the ad-free time. 

Nevertheless, we'd like to report this, so that the right teams at Spotify can have a look at it. Could you share your Spotify version, that you're currently running? 

Cheers.

[agtr78]

Hi Alex,

Here's info about my Spotify desktop app:

Version: 1.1.64.561.g71bd09eb-a

Device: MacBook Pro, 15-inch, Mid-2015

Operating System: macOS Catalina 10.15.7

Spotify Plan: Free

Country: US

Hope this helps.

P.S. I switched my community username from nz-83iyo4_f7j to agtr78. Just thought that would be easier to type.

[Julian]

Hey @agtr78,

Thank you for getting back with this info!

We tested a free account on our side and we were not able to replicate the issue. 

Could you start by running a clear clean reinstall of the app? This one is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. This will also make sure you have the latest version installed.

Also, it would be helpful if you could test your account on a different device to know how the queue works.

Keep us posted 🙂

[agtr78]

Hi Julian,

Unfortunately I won't have access to my laptop until next week, so I will
do a clean reinstall then.

I tried adding songs to the queue on mobile, but since I'm a free user I
think I can't add to/view the queue on my phone. Maybe I'm looking in the
wrong place? This is my info:

Phone: Samsung Galaxy S8
Android Version: 9
Spotify Mobile App Version: 8.6.46.886

[Julian]

Hi @agtr78,

Thank you for your swift reply. 

Since your account is free, this test can be done only in other desktop app, as the mobile app won't allow you to add songs to the queue. 

Let us know how everything goes after you have your PC at hand, and are able to perform a clear reinstall of the app.

Hopefully everything will go well 🙂

Keep us posted.

[agtr78]

Hi Julian,

I just did a clean reinstall and the problem seems to be fixed. Thanks for your help!

[Novy]

Hey @agtr78, 

Thanks for keeping us in the loop. 

We're glad to hear that this has been fixed for you. 

If anything else comes up, the Community will be here. 

Take care 🙂 

[Sp0tifyoumaidenless]

a little correction, now i cannot play ANYTHING on the app. 

My phone is stuck on "connecting...".

I ask myself, if this **bleep**s cannot maintain an app functioning (expecting people to pay money for their shitty service), WHY MAKE THE APP AT ALL???