Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 77633 Views
  • 79 replies
  • 27 likes
  • 77633 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • perpends
  • Casual Listener
  • 91264 Views
  • 287 replies
  • 22 likes
  • 91264 Views
  • 287 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6548 Views
  • 1 replies
  • 6 likes
  • 6548 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147128 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147128 Views
  • 0 replies
  • 26 likes

search button

hi everyone, Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

  • Casual Listener
  • hi everyone,   Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?
  • kidspoint
  • Casual Listener
  • 595 Views
  • 2 replies
  • 0 likes
  • Windows
  • 595 Views
  • 2 replies
  • 0 likes

I have to re-download my playlist everytime I open Spotify on PC

Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am using Windows 8 by the way. I hope there is a solu...

  • Newbie
  • Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am...
  • 359 Views
  • 0 replies
  • 0 likes
  • Windows
  • 359 Views
  • 0 replies
  • 0 likes

Spoitfy wont lanuch due to missing dsound.dll

I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not designed to run on windows or contains an error" etc., ...

  • Casual Listener
  • I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not desi...
  • IguanaSetup
  • Community Legend
  • 3029 Views
  • 3 replies
  • 0 likes
  • Windows
  • 3029 Views
  • 3 replies
  • 0 likes

"Song Not Downloaded"

Every time I try to sync songs from my pc to iPod touch, it says "Song Not Downloaded: If you own the song, you can sync it from your computer."I do own the song, but it won't allow me to sync it from the computer.I've tried deleting and re-installin...

  • Casual Listener
  • Every time I try to sync songs from my pc to iPod touch, it says "Song Not Downloaded: If you own the song, you can sync it from your computer." I do own the song, but it won't allow me to sync it f...
  • kavenieza
  • Music Fan
  • 4181 Views
  • 1 replies
  • 2 likes
  • Windows
  • 4181 Views
  • 1 replies
  • 2 likes

Solved!! Sharing songs

Dear Spotify,Is it possible to share saved songs as a public playlists with other users?

  • Regular
  • Dear Spotify, Is it possible to share saved songs as a public playlists with other users? 
  • kavenieza
  • Music Fan
  • 6505 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 6505 Views
  • 1 replies
  • 0 likes

Solved!! "Service is temporarily unavailable, please try again later"

I've been trying to log in for about an hour or two now and all I keep getting is that message. I changed my password, nothing. Not sure what I should do. I'm about to restart my computer to see if that will work. Anyone know what to do or has anyone...

  • Casual Listener
  • I've been trying to log in for about an hour or two now and all I keep getting is that message. I changed my password, nothing. Not sure what I should do. I'm about to restart my computer to see if t...
  • davthefish2103
  • Newbie
  • 235875 Views
  • 34 replies
  • 1 likes
  • Mac
  • 235875 Views
  • 34 replies
  • 1 likes

Slow download

Hi, i have a galxy j7 and when i download playlists it takes a lot, a playlist of 30 songs takes like 7 hours, my internet is of 50 mb, the last week was good but now no, pls help

  • Newbie
  • Hi, i have a galxy j7 and when i download playlists it takes a lot, a playlist of 30 songs takes like 7 hours, my internet is of 50 mb, the last week was good but now no, pls help
  • 599 Views
  • 0 replies
  • 0 likes
  • Windows
  • 599 Views
  • 0 replies
  • 0 likes

Error on opening and when trying to uninstall

"Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' Anyoine else expeiencing this? I can't run or even uninstall with out this showing up.

  • Newbie
  • "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL'   Anyoine else expeiencing this?  I can't run or even uninstall with out this showing up.
  • pfenske
  • Regular
  • 1358 Views
  • 2 replies
  • 0 likes
  • Windows
  • 1358 Views
  • 2 replies
  • 0 likes

Solved!! Installer download not working

I go here to download spotify for Windows, but the file cannot be found on server: https://www.spotify.com/se/download/windows/ Tried different browsers

  • Gig Goer
  • I go here to download spotify for Windows, but the file cannot be found on server: https://www.spotify.com/se/download/windows/ Tried different browsers
  • cathykellogg4
  • Newbie
  • 21388 Views
  • 8 replies
  • 0 likes
  • 21388 Views
  • 8 replies
  • 0 likes

Spotify Not Responding

Hi there,Spotify hasn't been working for me for over a week now. Whenever I try to start it, it opens but I get that spinning ring (or sometimes just a blank screen) and it just never goes beyond that stage (I have left it for up to an hour). To be c...

  • Casual Listener
  • Hi there, Spotify hasn't been working for me for over a week now. Whenever I try to start it, it opens but I get that spinning ring (or sometimes just a blank screen) and it just never goes beyond t...
  • 312 Views
  • 0 replies
  • 0 likes
  • Windows
  • 312 Views
  • 0 replies
  • 0 likes

No Radio feature on Desktop player

Hi,As outlined here : https://support.spotify.com/us/using_spotify/features/spotify-radio/There is no 'radio' menu on my desktop app, and when I right click a Song/Album/Artist/Playlist, there is no option to go to radio.I see the opion in the web pl...

  • Regular
  • Hi, As outlined here :  https://support.spotify.com/us/using_spotify/features/spotify-radio/ There is no 'radio' menu on my desktop app, and when I right click a Song/Album/...
  • 323 Views
  • 0 replies
  • 2 likes
  • Windows
  • 323 Views
  • 0 replies
  • 2 likes

Can't login to deaktop app via email and facebook

Hi everyone So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popups, it just either does nothing or just freezes. The android...

  • Newbie
  • Hi everyone   So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popu...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

No audio after prolonged pause

I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?

  • Newbie
  • I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Spotify doesnt look for audio devices.

I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again annoying). I can just disable that device and its f...

  • Newbie
  • I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again ...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Unavailable Songs

I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn't show up, but if I try to add it again, it says t...

  • Regular
  • I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn...
  • 544 Views
  • 0 replies
  • 1 likes
  • 544 Views
  • 0 replies
  • 1 likes

Getting message "can't play the current song" when I trfy to play any song

Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song. I have re-installed Spotify and reset everything but still have the problem. This happens a lot lately.

  • Newbie
  • Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song.  I have re-installed Spotify and reset everything but still have the pro...
  • 409 Views
  • 0 replies
  • 1 likes
  • Windows
  • 409 Views
  • 0 replies
  • 1 likes

Superuser Contribution No offline switch for saved songs in Windows 10

Hello, just like the title says I have no offline switch to download my saved songs like I have on my iPhone. Is it normal that the PC client can only download playlists and not saved songs like the mobile version? Thank you.

  • Visitor
  • Hello, just like the title says I have no offline switch to download my saved songs like I have on my iPhone. Is it normal that the PC client can only download playlists and not saved songs like the ...
  • DJ_Minx
  • Newbie
  • 4420 Views
  • 3 replies
  • 0 likes
  • Windows
  • 4420 Views
  • 3 replies
  • 0 likes

Windows 10 App won't uninstall

I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.

  • Regular
  • I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.
  • IguanaSetup
  • Community Legend
  • 1008 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1008 Views
  • 1 replies
  • 0 likes

Solved!! Request to reinstall

cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...

  • Newbie
  • cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...
  • IguanaSetup
  • Community Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Can't right click currently playing song or add to playlist

Title. I have several playlist that divide my music based on genre, category, etc. For some reason I can't right click the currently playing song in Play Queue or add that song to any of my playlists. I have to manually look it up in browse or a play...

  • Newbie
  • Title. I have several playlist that divide my music based on genre, category, etc. For some reason I can't right click the currently playing song in Play Queue or add that song to any of my playlists...
  • travismm
  • Regular
  • 3120 Views
  • 9 replies
  • 6 likes
  • Windows
  • 3120 Views
  • 9 replies
  • 6 likes