Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 82346 Views
  • 81 replies
  • 27 likes
  • 82346 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Lanciano007
  • Gig Goer
  • 95225 Views
  • 289 replies
  • 22 likes
  • 95225 Views
  • 289 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6772 Views
  • 1 replies
  • 6 likes
  • 6772 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147448 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147448 Views
  • 0 replies
  • 26 likes

Spotify randomly switches from Desktop to Phone

Sometimes when my PC and my phone are on the same network and I'm listening to music on my PC at work for example, suddenly Spotify randomly stops playing and starts playing on my phone through speakers, which is really annoying.Is there any way to p...

  • Newbie
  • Sometimes when my PC and my phone are on the same network and I'm listening to music on my PC at work for example, suddenly Spotify randomly stops playing and starts playing on my phone through speak...
  • xavanteros
  • Casual Listener
  • 4288 Views
  • 17 replies
  • 11 likes
  • Windows
  • 4288 Views
  • 17 replies
  • 11 likes

Solved!! Play music from PC and chromecast audio

Does anone know if it is possible to play music from a computer at the same time as i play from a chromecast audio? I have my main sound system connected to a computer, but i have speakers outside htat i want to connect to a chromecast device, and ha...

  • Casual Listener
  • Does anone know if it is possible to play music from a computer at the same time as i play from a chromecast audio? I have my main sound system connected to a computer, but i have speakers outside ht...
  • ruipgv
  • Music Fan
  • 1988 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1988 Views
  • 3 replies
  • 0 likes

Solved!! Disable Daily Mix - slow app start

Hi, my Spotify app has a really slow start.One of the reason is probably the Daily mixes's loading: when they were loaded all works properly.I don't use them and I want to deactivate their generation.It's possible? How? Thanks.I have Windows 10 64 bi...

  • Casual Listener
  • Hi, my Spotify app has a really slow start. One of the reason is probably the Daily mixes's loading: when they were loaded all works properly. I don't use them and I want to deactivate their genera...
  • ruipgv
  • Music Fan
  • 782 Views
  • 1 replies
  • 0 likes
  • Windows
  • 782 Views
  • 1 replies
  • 0 likes

When my money will return to me?

I'm living in Turkey. I bought spotify for pupil. But I'm study in High school. 6,99 TL withdrew from master card. When my money will return to me?

  • Visitor
  • I'm living in Turkey. I bought spotify for pupil. But I'm study in High school. 6,99 TL withdrew from master card. When my money will return to me?
  • Hubo
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Windows
  • 332 Views
  • 1 replies
  • 0 likes

Shuffle repeats the same order on repeat

Hi, I don't know if this is by design (seems weird if it is), but I have an issue with shuffle. Say I have a playlist with 5 songs in it, and I play it with both shuffle and repeat on. It will play the 5 songs in a random order, which is fine, but th...

  • Casual Listener
  • Hi, I don't know if this is by design (seems weird if it is), but I have an issue with shuffle. Say I have a playlist with 5 songs in it, and I play it with both shuffle and repeat on. It w...
  • 1052 Views
  • 0 replies
  • 2 likes
  • Windows
  • 1052 Views
  • 0 replies
  • 2 likes

Annoying "Re-install" after logging in to my computer or restarting computer etc.

So this small "problem" has been annoying me for a while... Usually always when i turn on my desktop(running Windows 10 Pro) or my laptop(running Windows 7 Professional) my Spotify desktop app shows a pop up window where it says that it is installing...

  • Newbie
  • So this small "problem" has been annoying me for a while...   Usually always when i turn on my desktop(running Windows 10 Pro) or my laptop(running Windows 7 Professional) my Spotify desktop a...
  • 362 Views
  • 0 replies
  • 1 likes
  • Windows
  • 362 Views
  • 0 replies
  • 1 likes

Spotify's onscreen position

Heya, I've looked around the forums for abit and cant seem to find anyone with this problem.A bit of background info:I have 2 monitors and when i use spotify i open it at the half the size of my second monitor(Windows key + right arrow) till its half...

  • Newbie
  • Heya,   I've looked around the forums for abit and cant seem to find anyone with this problem. A bit of background info: I have 2 monitors and when i use spotify i open it at the half the si...
  • 289 Views
  • 0 replies
  • 0 likes
  • Windows
  • 289 Views
  • 0 replies
  • 0 likes

Bug with heart in daily mix

Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.

  • Visitor
  • Whenever i click on the heart in daily mix, it disappear when i click on another song in the list.
  • 299 Views
  • 0 replies
  • 1 likes
  • Windows
  • 299 Views
  • 0 replies
  • 1 likes

Local Files refresh ? Spotify doesn't detect when something changes

So I have quite a few problems with this application ... I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ...) So I decided to create my playlists again. I unchecked D...

  • Regular
  • So I have quite a few problems with this application ...   I tried to import the Windows Media Player playlists, but Spotify couldn't find half the song (Windows's playlist are to blame here ....
  • 732 Views
  • 0 replies
  • 4 likes
  • Windows
  • 732 Views
  • 0 replies
  • 4 likes

Solved!! Get rid of Spotify Web Helper

Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved. Every time again this annoying “WebHelper” is running and it also appears in aut...

  • Visitor
  • Many, many times I unchecked "Allow Spotify to be opened from the web" in the “Advanced settings”. Just as often I checked “No proxy”. But, these settings are not saved.   Every time again thi...
  • user-removed
  • Not applicable
  • 24737 Views
  • 4 replies
  • 1 likes
  • Windows
  • 24737 Views
  • 4 replies
  • 1 likes

Spotify completely freezes my computer

The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and over again, and stil it crashes my computer. I have tr...

  • Casual Listener
  • The spotify program completely freezes, slows, and crashes all other programs when i start it. I have updated my motherboard drivers, my audio drivers, have removed and installed spotify over and ove...
  • Echoplexic
  • Newbie
  • 14399 Views
  • 14 replies
  • 0 likes
  • Windows
  • 14399 Views
  • 14 replies
  • 0 likes

Local Files Not Fully Appearing

Hi all, I've recently encountered a problem with local files. Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotify. However, all of a sudden, my Spotify is not synchronisi...

  • Newbie
  • Hi all, I've recently encountered a problem with local files.  Previously, I faced a problem with it and I used the solution that was linked on Reddit with installing an older version of Spotif...
  • 308 Views
  • 0 replies
  • 1 likes
  • Windows
  • 308 Views
  • 0 replies
  • 1 likes

Friend activity not showing?

Okay, I recently encountered a problem where I can't see my friends activity, I don't know if this will work, but I simply went to "View" on the top left corner of the screen, pressed "Zoom out" until I could see the sidebar with my friends activity....

  • Regular
  • Okay, I recently encountered a problem where I can't see my friends activity, I don't know if this will work, but I simply went to "View" on  the top left corner of the screen, pressed "Zoom out...
  • 1214244186
  • Casual Listener
  • 9863 Views
  • 4 replies
  • 12 likes
  • Windows
  • 9863 Views
  • 4 replies
  • 12 likes

why does spotify clear my cue when i accidentally double click a song

Why does spotify clear my cue when i accidentally double click a song? It's in the title of this subject, I didn't know how to send this to them directly, so I guess I'll leave it here. And if anyone can answer, thanks in advance. also labels are **b...

  • Newbie
  • Why does spotify clear my cue when i accidentally double click a song? It's in the title of this subject, I didn't know how to send this to them directly, so I guess I'll leave it here. And if anyone...
  • 208 Views
  • 0 replies
  • 0 likes
  • Windows
  • 208 Views
  • 0 replies
  • 0 likes

spotify this song is not available if you have the file on your computer import it

This annoying message keeps popping up that says "spotify this song is not available if you have the file on your computer import it", for every song on my playlist. When this happens, it makes my computers sound not work either. So i have to restart...

  • Newbie
  • This annoying message keeps popping up that says "spotify this song is not available if you have the file on your computer import it", for every song on my playlist. When this happens, it makes my co...
  • joethebeast
  • Newbie
  • 430 Views
  • 3 replies
  • 2 likes
  • Windows
  • 430 Views
  • 3 replies
  • 2 likes

i can't uninstall spotify

i tried everything to uninstall spotify but i can't uninstall spotify i like spotify but i can't play any game while its installed like ( Overwatch, Subnautica, Star wars battlefront, )they dont even work or i just lag the **bleep** please help me ho...

  • Newbie
  • i tried everything to uninstall spotify but i can't uninstall spotify i like spotify but i can't play any game while its installed like ( Overwatch, Subnautica, Star wars battlefront, ) they dont ev...
  • Sebasty
  • Community Legend
  • 3047 Views
  • 1 replies
  • 0 likes
  • Windows
  • 3047 Views
  • 1 replies
  • 0 likes

Set some songs to only ever play together in sequence

Feature request: There are two songs, called "Blah part 1" and "Blah part 2". I woud like to set it that these two only ever play as a pair, in sequence. That would be great! Thanks

  • Newbie
  • Feature request:   There are two songs, called "Blah part 1" and "Blah part 2". I woud like to set it that these two only ever play as a pair, in sequence.    That would be great! ...
  • jnorris170
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Windows
  • 247 Views
  • 1 replies
  • 0 likes

Local files syncing gone wrong (AGAIN AND AGAIN)

TL;DR: Local files' tab shows 99 songs of the 154 I have in my folder Local files have been a recurring problem for me lately. Last week I wanted to add a couple songs, so I closed Spotify, copied the songs to my "Music" folder, then from there to my...

  • Casual Listener
  • TL;DR: Local files' tab shows 99 songs of the 154 I have in my folder   Local files have been a recurring problem for me lately. Last week I wanted to add a couple songs, so I closed Spot...
  • Meraj1
  • Newbie
  • 731 Views
  • 1 replies
  • 0 likes
  • Windows
  • 731 Views
  • 1 replies
  • 0 likes

Spotify replacing my local files with its own version???

Spotify is replacing my local files with Spotify's own version. I don't want this as these are different version/mixes of the sonds that I am trying to listen to... How can I stop this?

  • Casual Listener
  • Spotify is replacing my local files with Spotify's own version.  I don't want this as these are different version/mixes of the sonds that I am trying to listen to... How can I stop this?
  • Tom
  • Community Legend
  • 1316 Views
  • 7 replies
  • 0 likes
  • Windows
  • 1316 Views
  • 7 replies
  • 0 likes

Drag and drop doesn't work anymore

Spotify just updated and now I can't drag and drop playlists into foldera anymore. Anyone else? Running Spotify 1.0.45.186.g3b5036d6 on windows 10

  • Casual Listener
  • Spotify just updated and now I can't drag and drop playlists into foldera anymore. Anyone else?   Running Spotify 1.0.45.186.g3b5036d6 on windows 10
  • lundbergj
  • Casual Listener
  • 624 Views
  • 3 replies
  • 1 likes
  • Windows
  • 624 Views
  • 3 replies
  • 1 likes