Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 90390 Views
  • 81 replies
  • 27 likes
  • 90390 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 100714 Views
  • 291 replies
  • 22 likes
  • 100714 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7329 Views
  • 1 replies
  • 6 likes
  • 7329 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147868 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147868 Views
  • 0 replies
  • 26 likes

Solved!!Superuser Contribution Spotify automatically opens on start or restart

When I first downloaded Spotify there was an icon on my taskbar & I could open it when I wanted. Recently it started automatically opening on a start or restart. Under advanced setting I have selected NO where is asks me if I want it to do that. The ...

  • Casual Listener
  • When I first downloaded Spotify there was an icon on my taskbar & I could open it when I wanted. Recently it started automatically opening on a start or restart. Under advanced setting I have sel...
  • Carol22
  • Casual Listener
  • 2454 Views
  • 2 replies
  • 0 likes
  • Windows
  • 2454 Views
  • 2 replies
  • 0 likes

[Tutorial] Adding friends without Facebook!

Hey all! Just wanted to post this quick tutorial I made to show others how to add users on Spotify without connecting Facebook! https://www.youtube.com/watch?v=55nqQqc1QPY Enjoy!

  • Newbie
  • Hey all!   Just wanted to post this quick tutorial I made to show others how to add users on Spotify without connecting Facebook!   https://www.youtube.com/watch?v=55nqQqc1QPY   ...
  • 1593 Views
  • 0 replies
  • 0 likes
  • Windows
  • 1593 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Partial Saved Albums

Recently I noticed that every one of my saved albums only seem to have one or two tracks listed (as if I've only saved those tracks, which is not the case), despite the fact that the whole albums are available to play. I'm not sure what logic it is u...

  • Casual Listener
  • Recently I noticed that every one of my saved albums only seem to have one or two tracks listed (as if I've only saved those tracks, which is not the case), despite the fact that the whole albums are...
  • Julian
  • Moderator
  • 1401 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1401 Views
  • 3 replies
  • 0 likes

Storing downloads on a partitioned hard drive

We have a Dell computer that came with a partitioned hard drive - a smaller C: drive for core files and a larger drive we presume for dowloads and content etc. The problem we have always had is everything download wants to automatically go to C: driv...

  • Casual Listener
  • We have a Dell computer that came with a partitioned hard drive - a smaller C: drive for core files and a larger 😧 drive we presume for dowloads and content etc.   The problem we have always ...
  • ecomama
  • Casual Listener
  • 586 Views
  • 2 replies
  • 0 likes
  • Windows
  • 586 Views
  • 2 replies
  • 0 likes

Windows 10 Desktop program not starting at all

EDIT: The latest download from the Spotify web site installed properly and the Windows 10 desktop program is now working again with no issues. If this doesn't work for you, sorry - I've seen that many people have this problem and that there are numer...

  • Newbie
  • EDIT: The latest download from the Spotify web site installed properly and the Windows 10 desktop program is now working again with no issues. If this doesn't work for you, sorry - I've seen that man...
  • HelgavdK
  • Newbie
  • 751 Views
  • 3 replies
  • 0 likes
  • Windows
  • 751 Views
  • 3 replies
  • 0 likes

This song is not available

So first of all, I did search and found topics about this, but none of them seemed to be exactly the situation that I have here. I got Spotify today, and started playing around with it. When I got the Desktop app, I saw it was recognizing the music I...

  • Casual Listener
  • So first of all, I did search and found topics about this, but none of them seemed to be exactly the situation that I have here.   I got Spotify today, and started playing around with it. When...
  • aleafonthewind
  • Casual Listener
  • 388 Views
  • 2 replies
  • 0 likes
  • Windows
  • 388 Views
  • 2 replies
  • 0 likes

Song Not Playing

Hi, a song that is available on Spotify which I used to be able to play does not play anymore. Whenever I select it, it states, "This song is not available." but I know it's available since I can play it on the web player. This is really frustrating;...

  • Newbie
  • Hi, a song that is available on Spotify which I used to be able to play does not play anymore. Whenever I select it, it states, "This song is not available." but I know it's available since I can pla...
  • TwentyFive
  • Regular
  • 304 Views
  • 1 replies
  • 0 likes
  • Windows
  • 304 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs not playing correctly

I've just signed up to Premium and now my spotify is going crazy. It will play a few songs and then come up with one of several problems: 1) It just says 'Can't play song' at the top2) It says I should import the file if I have it on my computer 3) I...

  • Casual Listener
  • I've just signed up to Premium and now my spotify is going crazy. It will play a few songs and then come up with one of several problems:  1) It just says 'Can't play song' at the top 2) It sa...
  • MonicaM_Bogota
  • Roadie
  • 663 Views
  • 3 replies
  • 0 likes
  • Windows
  • 663 Views
  • 3 replies
  • 0 likes

Downloaded playlists

I click on a play list to download it then where dose it go? like can i save it to my desktop?

  • Regular
  • I click on a play list to download it then where dose it go? like can i save it to my desktop?
  • jetx27
  • Regular
  • 366 Views
  • 4 replies
  • 0 likes
  • Windows
  • 366 Views
  • 4 replies
  • 0 likes

High Quality 0r highest Quality

In my Spotify Premium desktop configuration I just can find " High Quality" q5But I want "Highest Quality" High Bitrate q9.How can I activate it? saludos

  • Casual Listener
  • In my Spotify Premium desktop configuration I just can find " High Quality" q5 But I want "Highest Quality" High Bitrate q9. How can I activate it?   saludos  
  • ErikG
  • Roadie
  • 455 Views
  • 1 replies
  • 0 likes
  • Windows
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit songs are not playing on windows 10

On my windows 10 laptop songs marked explicit are skipped but when I stream these songs from my laptop to another device they do play on the oher device, even on an other laptop with windows 10.Any one any idea how to change settings so I can also pl...

  • Newbie
  • On my windows 10 laptop songs marked explicit are skipped but when I stream these songs from my laptop to another device they do play on the oher device, even on an other laptop with windows 10. Any...
  • MonicaM_Bogota
  • Roadie
  • 437 Views
  • 1 replies
  • 0 likes
  • Windows
  • 437 Views
  • 1 replies
  • 0 likes

New computer, local files

When I get a new computer, what would be the best way to go about local files? The place these are stored might be different after transferring them to a new computer, making it hard for spotify to locate them. And I am surely not adding each of my 2...

  • Roadie
  • When I get a new computer, what would be the best way to go about local files? The place these are stored might be different after transferring them to a new computer, making it hard for spotify to l...
  • 222 Views
  • 0 replies
  • 0 likes
  • Windows
  • 222 Views
  • 0 replies
  • 0 likes

Runrig songs missing from Spotify

Hi, I have just found that about half the Runrig (Scottish band) songs on my playlist are missing. I found one on another album, a few live versions and some are just completely missing. Has anyone else had this and does anyone know why? I have googl...

  • Regular
  • Hi,   I have just found that about half the Runrig (Scottish band) songs on my playlist are missing. I found one on another album, a few live versions and some are just completely missing. &n...
  • Hubo
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Windows
  • 371 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Win 10, Spotify Connection issue. Only on desktop.

Hey I'm experiencing a problem with the desktop version of Spotify ( 1.0.48.103.g15edf1ec ). It opens and closes as it should but doesn't play anything, and if it does, it plays for 3 seconds and then stops up. It keeps going "Offline" itself for a s...

  • Casual Listener
  • Hey   I'm experiencing a problem with the desktop version of Spotify ( 1.0.48.103.g15edf1ec ). It opens and closes as it should but doesn't play anything, and if it does, it plays for 3 second...
  • lcecube
  • Casual Listener
  • 3005 Views
  • 3 replies
  • 0 likes
  • Windows
  • 3005 Views
  • 3 replies
  • 0 likes

local files between two computers

When i add one local file on one computer, why can't i download it on my second computer ?

  • Newbie
  • When i add one local file on one computer, why can't i download it on my second computer ?
  • Swanny
  • Community Legend
  • 1044 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1044 Views
  • 1 replies
  • 0 likes

Playlist Folders Not Working

I create playlists out of albums so I can listen to them later. I used to make folders to organize them. I just tried making a folder and it will only let me organize music from the "browse" subcategory. This is making for an awful experience as I ha...

  • Casual Listener
  • I create playlists out of albums so I can listen to them later. I used to make folders to organize them. I just tried making a folder and it will only let me organize music from the "browse" subcateg...
  • Swanny
  • Community Legend
  • 823 Views
  • 3 replies
  • 0 likes
  • Windows
  • 823 Views
  • 3 replies
  • 0 likes

Superuser Contribution Download option resetting

I use Spotify Premium both on my Android and Windows. For at least past 6 months I'm unable to download my playlists at Windows app. When I toggle "download" it works fine, but when Windows restarts it resets and all playlists get back to Online mode...

  • Newbie
  • I use Spotify Premium both on my Android and Windows.   For at least past 6 months I'm unable to download my playlists at Windows app. When I toggle "download" it works fine, but when Windows ...
  • Maria_B
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • Windows
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlists not shown

Hey guys, every time I want to go on the playlists of the charts it says that there is a problem and the playlist is not shown. So I can't see the songs and click on them. What can I do?

  • Casual Listener
  • Hey guys,   every time I want to go on the playlists of the charts it says that there is a problem and the playlist is not shown. So I can't see the songs and click on them. What can I do?
  • sarahb_
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • Windows
  • 303 Views
  • 2 replies
  • 0 likes

Solved!! Will not open or uninstall

When I try to open Spotify from the shortcut the loading icon pops up on my cursor then goes away after a couple seconds, then nothing happens.When I try to uninstall Spotify through control panel it says "Please wait until the current program is fin...

  • Casual Listener
  • When I try to open Spotify from the shortcut the loading icon pops up on my cursor then goes away after a couple seconds, then nothing happens.When I try to uninstall Spotify through control pan...
  • ErikG
  • Roadie
  • 559 Views
  • 1 replies
  • 0 likes
  • Windows
  • 559 Views
  • 1 replies
  • 0 likes