i cant play videos on my laptop

[oliverzoraje]

when i want to play a video on my laptop on spotify, an error message appears(image below). I can watch videos on my phone with no issues, but not on my laptop

Plan

Premium Duo

Country

Serbia

Device

thinkpad x1 yoga

Operating System

Windows 10

My Question or Issue

i cant play videos on my laptop

[Vasil]

Hey @oliverzoraje,

Thanks for reaching out!

Make sure you're not using any VPN services when attempting to play a video.
If there's no VPN or Spotify is set as an exception, then we can also try troubleshooting the app itself:

As a first step, see if removing the app's cached data would make a difference.

If the issue remains, try performing a complete clean reinstall of the app as shown here.

Hope this helps! Keep us posted on how things go 🙂

[oliverzoraje]

still not working, new error!

[Dessi]

Hey @oliverzoraje,

Thanks for the reply!

If you've performed a clean reinstall as suggested by @Vasil, can you check what the current app version you're running is and send it to us? You can find the steps on how to do that here.

Another thing you can try is flushing DNS:

• At the bottom left corner of desktop, type 'cmd' in the Start menu's search bar, and press Enter.
• Type 'ipconfig /flushdns' in the Command Prompt, and press Enter.
• You will be prompted with a message that you have successfully completed it.
• Restart the Spotify app

We'll be on the lookout for your response.

[oliverzoraje]

did flush dns, didn't work

version:

Spotify for Windows (64 bit)
1.2.52.442.g01893f92

[jocksonmasley]

To start, check if you're using a VPN. Sometimes, VPNs can interfere with video playback. If that's not the case or Spotify is already set as an exception, here are a couple of things you can try:

1. Clear the app’s cache—this often fixes small issues quickly.
2. If that doesn’t work, try a clean reinstall of the app..

[oliverzoraje · Accepted solution]

this is what i all did (by order): cleared cache(still not woking),reinstalled spotify via spotify website(still nothing), deleted that version and installed the microsoft store version (and still nothing), flush dns(didn't work), then i reinstalled spotify via the website(no errors but infinite loading screen), woke up today and wanted to try again by looking at poetic justice, and.... Voila! it worked!(picture below), all i did was just lower the streaming quality and download quality to low.