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my music keeps stopping and the songs are offline

my music keeps stopping and the songs are offline

some songs will play til the end while others keep pausing
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1 Reply

Hey there, 

 

Thanks for getting in touch about this here in the Community. 

 

Just to confirm, is this happening across devices or only on a specific one? 

 

On another note, could you give a different internet connection a go to see if the same happens? If you've been using WiFi, you can try creating a hotspot on your phone and using that or vice versa. 

 

If the issue persists no matter which connection you use, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble.

 

Let us know how it goes. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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