volume varies all the time

[RockinRoyston]

volume constantly increases & decreases on PC desktop

[Alex]

Hi @RockinRoyston,

Thanks for the post.

Can you give us a bit more details about your issue at hand? Does the volume move by itself on your PC app and are you connected to any other device, like a smart speaker or sound system?

Cheers.

[RockinRoyston]

Its been phasing in & out & like listening to a radio thats not tuned to a station properly. Ive followed all the tips re turning off enhancements etc etc. I'm on a PC that has a 3.5m jack connection to my speakers. Ive never had this problem before & its a new thing. Ive also deleted & re installed spotify.  its working fine on all my other devices, its just an issue on the PC.

[Lyubka]

Hey @RockinRoyston,

Thanks for getting back to us.

It sounds like you've tried a couple of things already, but let's try some more troubleshooting.

First off, open the Desktop App's Settings and turn off "Enable hardware acceleration". This setting is located under Compatibility then restart Spotify. After you toggle it off, the setting should look like this.

As a second step, we'd suggest that you disable any antivirus or ad-blocking software that might interfere with the app's performance on your PC. 

In case the issue persists, we'd like you to try to reproduce this with a different account. If a family member has a Spotify account, could you ask them to log in on your device to see if the app behaves the same way?

Hope this helps. Don't hesitate to reach out if you have further questions 🙂