Why can't I activate my Premium trial?

[Melody]

Answer:

If you’re having trouble signing up to an introductory offer, remember that you won’t be eligible if you’ve already had or tried Premium in the past (unless stated otherwise).

Can’t remember if you’ve had Premium before? Check out your receipts page, or our guide to finding accounts.

If you’ve never had Premium before and you're still having trouble claiming it, check out our payment troubleshooting guide.

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