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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

[Mobile] [Other] Smart Shuffle toggle setting in settings menu

Smart shuffle is a fun way to discover new songs, but it comes at a cost. Want to reshuffle your queue? Bam, wait a few seconds longer. Want to unshuffle your playlist? Bam, no longer works, and goes to a completely random place in the playlist. To m...

  • Casual Listener
  • Smart shuffle is a fun way to discover new songs, but it comes at a cost. Want to reshuffle your queue? Bam, wait a few seconds longer. Want to unshuffle your playlist? Bam, no longer works, and goes...
  • bulldog010
  • Visitor
  • 159302 Views
  • 1128 comments
  • 7954 likes
  • Android
    Other
  • Live Idea
  • 159302 Views
  • 1128 comments
  • 7954 votes

[All Platforms] "Don't Like Button" should be added to all sections

Hello everyone, I am not sure why it keeps changing between updates, although in the past Daily Mixes have the Like & Dislike button. But this time around it has been completely removed and is only available Under Your Weekly Discovery. It would be n...

  • Regular
  • Hello everyone,   I am not sure why it keeps changing between updates, although in the past Daily Mixes have the Like & Dislike button. But this time around it has been completely removed ...
  • suzyrabbit
  • Newbie
  • 89066 Views
  • 655 comments
  • 7156 likes
  • All Platforms
    Other
  • Good idea, vote for it
  • 89066 Views
  • 655 comments
  • 7156 votes

Add "remove video podcast content" option to Spotify Family

Please add an option to "remove video content" to Spotify Family! Since video podcasts were added, my children now watch videos on Spotify instead of listening to music. I had given them unlimited access to Spotify (unlike other apps) because it was ...

  • Casual Listener
  • ...nlimited access to Spotify (unlike other apps) because it was only used for music.     All you'd have to do is add another toggle for "remove video podcast content" next to "Remove e...
  • benstick
  • Newbie
  • 65162 Views
  • 444 comments
  • 1810 likes
  • Other
  • Live Idea
  • 65162 Views
  • 444 comments
  • 1810 votes

[Language] Belarusian language

Dear Spotify, A lot of Belarusian customers would like to use Spotify in Belarusian. Nowadays, the Belarusian language has around 7 million speakers and it's an official language in Belarus and some parts of Poland. Also, Belarusian is recognized as ...

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  • Casual Listener
  • Dear Spotify,   A lot of Belarusian customers would like to use Spotify in Belarusian. Nowadays, the Belarusian language has around 7 million speakers and it's an official language in Belarus ...
  • Luan
  • Spotify Star
  • 59549 Views
  • 190 comments
  • 1874 likes
  • iOS
    Other
  • Live Idea
  • 59549 Views
  • 190 comments
  • 1874 votes

[Mobile][Other] Remove or manage “Your top podcasts” from mobile home screen

On the mobile app Home screen, “Your top podcasts” isn’t reflecting my most frequently used podcasts. It contains podcasts that I haven’t listened to recently, and yet it omits at least one of the podcasts to which I have listened recently. How is Sp...

  • Casual Listener
  • On the mobile app Home screen, “Your top podcasts” isn’t reflecting my most frequently used podcasts. It contains podcasts that I haven’t listened to recently, and yet it omits at least one of the po...
  • Ankith
  • Casual Listener
  • 164039 Views
  • 482 comments
  • 5164 likes
  • Mobile
    Other
  • Not Right Now
  • 164039 Views
  • 482 comments
  • 5164 votes

[All Platforms][Other] Sony's 360 Reality Audio

Hello Friends, i am using Spotify Premium since years. At the Moment i am missing some features like HD Streaming or Sony's new 360 Reality Audio. Especially Reality Audio is truly a real gain and even more useful than HD Streaming. The 3D sound is l...

  • Regular
  • Hello Friends,   i am using Spotify Premium since years. At the Moment i am missing some features like HD Streaming or Sony's new 360 Reality Audio.   Especially Reality Audio is truly ...
  • 312w4kwpy6augjavlmf4
  • Visitor
  • 122461 Views
  • 131 comments
  • 4565 likes
  • All Platforms
    Other
  • Not Right Now
  • 122461 Views
  • 131 comments
  • 4565 votes

[All Platforms][Other] Button on play queue to shuffle current selections

Currently, in the panel "Playing from play queue" below "Now playing," if there are any selections queued, there is a listing titled "Next in Queue" with one option "Clear Queue". My request - Add an additional button labeled "Shuffle", have it appea...

  • Roadie
  • Currently, in the panel "Playing from play queue" below "Now playing," if there are any selections queued, there is a listing titled "Next in Queue" with one option "Clear Queue". My request -&nbsp...
  • Luan
  • Spotify Star
  • 7421 Views
  • 155 comments
  • 986 likes
  • All Platforms
    Other
  • Live Idea
  • 7421 Views
  • 155 comments
  • 986 votes

[All Platforms][Other] 2-Factor Authentication

Spotify should, as a matter of good practice and safety, implement 2-step authentication. Previously, Spotify enabled the option to log out other sessions other than the current session. This would prevent hackers from stealing accounts, which would ...

  • Casual Listener
  • Spotify should, as a matter of good practice and safety, implement 2-step authentication.   Previously, Spotify enabled the option to log out other sessions other than the current s...
  • indomie
  • Newbie
  • 305764 Views
  • 884 comments
  • 9059 likes
  • All Platforms
    Other
  • Under Consideration
  • 305764 Views
  • 884 comments
  • 9059 votes

[Profile] Reset Taste Profile / History

Please allow for a reset option, so you can start all over again with a clean sheet. For now, you have to start over with an entirely new account to do just that. And for that you need to contact Customer Support. Not very convenient.

  • Casual Listener
  • Please allow for a reset option, so you can start all over again with a clean sheet.   For now, you have to start over with an entirely new account to do just that. And for that you need to ...
  • deranders
  • Regular
  • 150881 Views
  • 404 comments
  • 5708 likes
  • All Platforms
    Other
  • Not Right Now
  • 150881 Views
  • 404 comments
  • 5708 votes

[All Platforms][Other] Time to feature Dolby Atmos

I can do that very briefly. Don't let Tidal overtake you. Tidal now supports Dolby Atmos. I am a musician and work as a sound engineer. Atmos and similar formats are now gaining more and more interest. That is why Tidal now has a corresponding offer....

  • Casual Listener
  • ...nterest. That is why Tidal now has a corresponding offer. I can only recommend Spotify to do so, otherwise you will lose users to the competition.
  • gIr0d
  • Newbie
  • 50869 Views
  • 147 comments
  • 2077 likes
  • All Platforms
    Other
  • Live Idea
  • 50869 Views
  • 147 comments
  • 2077 votes

[iOS] Siri Shortcuts Support

PREFACE: With the release of iOS 12, iPhone users can now utilize Shortcuts to make the most of their daily routines by automating tasks and steps in both native and third party apps. Currently, the extent to which Spotify can be utilized via Shortcu...

  • Music Fan
  • PREFACE: With the release of iOS 12, iPhone users can now utilize Shortcuts to make the most of their daily routines by automating tasks and steps in both native and third party apps...
  • Kailden
  • Visitor
  • 122767 Views
  • 168 comments
  • 3323 likes
  • iOS
    Other
  • Not Right Now
  • 122767 Views
  • 168 comments
  • 3323 votes

Bring Back the Offline Devices List page

Bring back the offline devices list on the account page. it makes it easier to see what d

  • Casual Listener
  • Bring back the offline devices list on the account page. it makes it easier to see what d
  • frenzsters
  • Newbie
  • 29846 Views
  • 51 comments
  • 1948 likes
  • All Platforms
    Other
  • Not Right Now
  • 29846 Views
  • 51 comments
  • 1948 votes

[Partnership] Spotify for KaiOS

With the Nokia 8810 being released in a couple of months, it would be excellent to have spotify running on this device. Furthermore, KaiOS is currently running on roughly 30million devices worldwide and growing.

  • Casual Listener
  • With the Nokia 8810 being released in a couple of months, it would be excellent to have spotify running on this device. Furthermore, KaiOS is currently running on roughly 30million devices worldwide ...
  • Max974
  • Newbie
  • 96838 Views
  • 99 comments
  • 2985 likes
  • Mobile
    Other
  • Not Right Now
  • 96838 Views
  • 99 comments
  • 2985 votes

Lyrics support for Apple TV app

Lyrics have been a great addition to Spotify apps across several of my devices, but on the latest Spotify app for my Apple TV 4K, the feature doesn’t seem to be available. Roku and Xbox already appear to have support, so it would be great to have thi...

  • Music Fan
  • Lyrics have been a great addition to Spotify apps across several of my devices, but on the latest Spotify app for my Apple TV 4K, the feature doesn’t seem to be available. Roku and Xbox already appea...
  • pcarloto
  • Newbie
  • 49116 Views
  • 122 comments
  • 881 likes
  • Other
  • Live Idea
  • 49116 Views
  • 122 comments
  • 881 votes

[iOS][Other] Spotify Alarm on iOS

I see that the new Google Clock app has a Spotify feature (alarm), and I thinks that’s super cool but, I have an iPhone therefore I can't use Google Clock so if you can also try to impliment this feature on IOS devices (IPhone,IPad,etc) than that wou...

  • Casual Listener
  • I see that the new Google Clock app has a Spotify feature (alarm), and I thinks that’s super cool but, I have an iPhone therefore I can't use Google Clock so if you can also try to impliment this fea...
  • Julian64
  • Visitor
  • 67033 Views
  • 78 comments
  • 1805 likes
  • iOS
    Other
  • Not Right Now
  • 67033 Views
  • 78 comments
  • 1805 votes

[Desktop][Other] Sleep timer for desktop

I noticed recently I can’t use the sleep timer feature on the desktop version of Spotify. This is pretty inconvenient seeing as 99% of the time I’m not using my phone for Spotify if i'm planning to listen to music while going to sleep. Obviously i do...

  • Casual Listener
  • I noticed recently I can’t use the sleep timer feature on the desktop version of Spotify. This is pretty inconvenient seeing as 99% of the time I’m not using my phone for Spotify if i'm planning ...
  • mickens1277
  • Visitor
  • 76974 Views
  • 61 comments
  • 1442 likes
  • Desktop
    Other
  • Live Idea
  • 76974 Views
  • 61 comments
  • 1442 votes

[Other] Toggle on/off the dynamic background color of the lyrics feature.

Hi,It’s a bit sad to see the similar ideas have been closed. But it shows that other folks have the same feeling as me. We all enjoyed the lyrics function. However, some of the background colors are too bright to watch.I was hoping that there is a to...

  • Casual Listener
  • Hi, It’s a bit sad to see the similar ideas have been closed. But it shows that other folks have the same feeling as me. We all enjoyed the lyrics function. However, some of the background colors a...
  • tum2X
  • Casual Listener
  • 52016 Views
  • 231 comments
  • 784 likes
  • Other
  • Live Idea
  • 52016 Views
  • 231 comments
  • 784 votes

[All Platforms][Other] Spotify Kids Amazon Appstore

The amazon fire we have is mainly used by our 6 year old daughter. She's got her own profile here so she's got related app for her she. Since Spotify Kids was just released it would be ideal to make it available in the Amazon AppStore

  • Casual Listener
  • The amazon fire we have is mainly used by our 6 year old daughter. She's got her own profile here so she's got related app for her she. Since Spotify Kids was just released it would be ideal to make ...
  • jb123spotify
  • Newbie
  • 29202 Views
  • 108 comments
  • 1289 likes
  • All Platforms
    Other
  • Live Idea
  • 29202 Views
  • 108 comments
  • 1289 votes

[Desktop][Other] Update the Spotify app icon for macOS Big Sur

As a lot of new macOS Big Sur users noticed, the general system UI changed, and an important aspect is the various app icons. All the Apple apps icons have been updated to match the new rounded square type icons that seems to be the new trend, and se...

  • Regular
  • As a lot of new macOS Big Sur users noticed, the general system UI changed, and an important aspect is the various app icons. All the Apple apps icons have been updated to match the new rounded squar...
  • bigy_
  • Newbie
  • 58635 Views
  • 84 comments
  • 1050 likes
  • Desktop
    Other
  • Live Idea
  • 58635 Views
  • 84 comments
  • 1050 votes

[All Platforms][Other] Romanized Lyrics for Songs Not In Latin Alphabet

Recently, Spotify (at least in my iOS app) has added a very helpful feature which is lyrics. It finally collaborated with Musixmatch (thanks God why haven't you done this sooner). Problem is, I am an Indonesian listener who is familiar with Latin alp...

CFF35FAF-E6F4-4976-98AF-608EB31A1579.png
  • Casual Listener
  • Recently, Spotify (at least in my iOS app) has added a very helpful feature which is lyrics. It finally collaborated with Musixmatch (thanks God why haven't you done this sooner).   Problem is...
  • MyaroseAnderso
  • Casual Listener
  • 65421 Views
  • 78 comments
  • 1167 likes
  • All Platforms
    Other
  • Live Idea
  • 65421 Views
  • 78 comments
  • 1167 votes