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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • EliasKjærbo
  • Newbie
  • 3100 Views
  • 84 comments
  • 114 likes
  • Android
    Desktop
    iOS
  • Under investigation
  • 3100 Views
  • 84 comments
  • 114 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 55051 Views
  • 193 comments
  • 678 likes
  • iOS
  • Fixed
  • 55051 Views
  • 193 comments
  • 678 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
  • Onewave
  • Roadie
  • 2902 Views
  • 64 comments
  • 24 likes
  • iOS
  • Under investigation
  • 2902 Views
  • 64 comments
  • 24 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 25894 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 25894 Views
  • 180 comments
  • 372 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 22345 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 22345 Views
  • 181 comments
  • 152 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • flystar333
  • Casual Listener
  • 34934 Views
  • 80 comments
  • 316 likes
  • iOS
  • Fixed
  • 34934 Views
  • 80 comments
  • 316 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly s...
  • Vasil
  • Moderator
  • 60476 Views
  • 284 comments
  • 496 likes
  • iOS
  • Fixed
  • 60476 Views
  • 284 comments
  • 496 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it a...
  • Yordan
  • Moderator
  • 18698 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 18698 Views
  • 65 comments
  • 49 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback w...
  • sfirgebvss5u72f
  • Newbie
  • 25413 Views
  • 218 comments
  • 293 likes
  • iOS
  • Fixed
  • 25413 Views
  • 218 comments
  • 293 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   W...
  • FartBoxTonguePuncher
  • Newbie
  • 7571 Views
  • 49 comments
  • 119 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 7571 Views
  • 49 comments
  • 119 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...
  • user-removed
  • Not applicable
  • 112836 Views
  • 193 comments
  • 468 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 112836 Views
  • 193 comments
  • 468 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 43835 Views
  • 100 comments
  • 211 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Case Closed
  • 43835 Views
  • 100 comments
  • 211 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.
  • Yordan
  • Moderator
  • 9591 Views
  • 34 comments
  • 9 likes
  • iOS
  • Fixed
  • 9591 Views
  • 34 comments
  • 9 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • ...hat this is different from Spotify stuck on logo screen on iOS. In case your app won't load past the logo screen, visit that issue instead.
  • 83evans
  • Regular
  • 17220 Views
  • 51 comments
  • 81 likes
  • iOS
  • Fixed
  • 17220 Views
  • 51 comments
  • 81 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to m...
  • Joehrogers100
  • Newbie
  • 26675 Views
  • 84 comments
  • 241 likes
  • iOS
    Mobile
  • Not Right Now
  • 26675 Views
  • 84 comments
  • 241 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • ...sed to show who listened to which song. This seems to only be happening on iOS.
  • Ivelina
  • Moderator
  • 1141 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 1141 Views
  • 12 comments
  • 8 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no l...
  • cherie_smedile
  • Newbie
  • 19438 Views
  • 51 comments
  • 150 likes
  • iOS
  • Fixed
  • 19438 Views
  • 51 comments
  • 150 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 33721 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Case Closed
  • 33721 Views
  • 100 comments
  • 94 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • ...he devices are listed below:   Plan: Premium   Devices: iPhone 7, iOS 12.4, Spotify 8.5.19.947, Sonos v 10.3.2 iPad Mini 4, iOS 12.4, Spotify 8.5.19.947 MacBook Pro (Retina, 1...
  • jkingsbury
  • Casual Listener
  • 20612 Views
  • 162 comments
  • 126 likes
  • iOS
  • Fixed
  • 20612 Views
  • 162 comments
  • 126 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • nk_o9-cmemzct
  • Newbie
  • 2599 Views
  • 30 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 2599 Views
  • 30 comments
  • 5 votes