A direct customer service for the cliente.

[Lizeth05]

You should have a space o contact where the customer can share their nonconformities or issues with the service because there is none, i have an issue where i don´t have the service nor my money back and i have no one from spotify helping me.
I bought a gift card for 6 months of premium and it had a manufacturing defect and i dind´t work. Now i do not have the premium service nor my money back.
My gmail is ---
Please help me with this, i am really dissatisfied with this service.

[AlejaR]

Hey there @Lizeth05,

Thanks for posting in the Community and welcome 

We hope you don't mind us moving your post out of the ideas section to one of our Help boards as it fits better here. 

That being said, since you mentioned you have issues while trying to redeem a gift card, we’d suggest you get in touch with our Customer Support team, who are always keen to help you with anything you might need. You can find how to contact them here.

Be aware that the Community is a public space, so please don't share any personal info (such as your personal email) within the forum. We'd like you to know that we value every piece of feedback you share with us; but remember our Ideas board is to help us receive new product and feature suggestions to improve our app.

If anything else comes up, the Community will always be here for you.