Adult verification

[kevinkim4444]

Plan

Premium

Country

Thailand/Korea

Device

I phone

Operating System

IOS

My Question or Issue

Hi, I'm paying by credit card in Korea, and I'm living in Thailand.

Suddenly I need to get an  adult verification, but it needs to verify by Korean phone number, but I'm staying in Thailand so I cannot make it.

What should I do with it?

[Joan]

Hi there @kevinkim4444,

Thanks for reaching out and welcome aboard! If you're paying with a Korean payment method, then your account country is still going to be South Korea. You can double check this anytime on your account page. To change the country, you'll need to change your payment method to one issued in the country you're currently living in, so Thailand. Keep in mind that this change will take place on your next billing date. After the country on the account has been updated, you should no longer have any issues with the app.

Hope this clears things up.