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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7184 Views
  • 49 replies
  • 6 likes
  • Other
  • 7184 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19143 Views
  • 9 replies
  • 2 likes
  • Other
  • 19143 Views
  • 9 replies
  • 2 likes

Superuser Contribution adding new features on pc

Hey so I mostly use Spotify on pc and I've noticed that many of the features on iPhones and androids arent on the windows desktop app. My suggestion for Spotify is to add these features. Stuff like recently played, what's new (updates of podcasts and...

  • Casual Listener
  • Hey so I mostly use Spotify on pc and I've noticed that many of the features on iPhones and androids arent on the windows desktop app. My suggestion for Spotify is to add these features. Stuff like r...
  • AlejaR
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Spotify mutes just before the song ends before it skips to the next only on my streamer

Plan : PremiumCountry : GreeceDevice : (I am using either Spotify app on Windows 10 Pro for my PC, or Spotify app on my Samsung A71 and an Audiolab 6000N streamer)Operating System : (Android, Windows 10 Pro)___________________________________________...

  • Newbie
  • Plan : Premium Country :  Greece Device : (I am using either Spotify app on Windows 10 Pro for my PC, or Spotify app on my Samsung A71 and an Audiolab 6000N streamer) Operating Syst...
  • 199 Views
  • 0 replies
  • 0 likes
  • Other
  • 199 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Removing songs from “recommended” list in playlists

I often use the “recommended” list beneath my created playlists to find new songs to add to them. I would like to be able to remove songs from this list. I often find myself several pages in, with tons of songs that I’ll never add to the list just cl...

  • Casual Listener
  • I often use the “recommended” list beneath my created playlists to find new songs to add to them. I would like to be able to remove songs from this list. I often find myself several pages in, with to...
  • Lyubka
  • Moderator
  • 290 Views
  • 3 replies
  • 0 likes
  • Desktop
    Other
  • 290 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Regression of playlist loop feature

I am playing playlist on my car and found that I cannot loop my playlist songs. It always start playing random recommended songs after the list is played once. This started happening this week. I cannot figure out how to disable this behavior. This i...

  • Visitor
  • I am playing playlist on my car and found that I cannot loop my playlist songs. It always start playing random recommended songs after the list is played once. This started happening this week. I can...
  • Yordan
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs from old to new

why is so difficult to try to listen to your liked songs in a chronological order from old to new? Only thru the computer you can reverse the order of the list, but it always goes back to the newest song. Why? I am a premium listener for more than 10...

  • Casual Listener
  • why is so difficult to try to listen to your liked songs in a chronological order from old to new? Only thru the computer you can reverse the order of the list, but it always goes back to the newest ...
  • Yordan
  • Moderator
  • 1849 Views
  • 4 replies
  • 2 likes
  • Liked songs from old to new
  • 1849 Views
  • 4 replies
  • 2 likes

Superuser Contribution Xbox app won't sign in

PlanPremiumCountryUnited statesDeviceXbox OneMy Question or IssueMy Xbox app wont sign in no matter what I do. I've tried all the different ways of signing in, I've tried uninstalling and reinstalling the app and all I've gotten it to do is soft lock...

  • Casual Listener
  • Plan Premium Country United states Device Xbox One My Question or Issue My Xbox app wont sign in no matter what I do. I've tried all the different ways of signing in, I've tried uninstalling a...
  • Alex
  • Spotify Legend
  • 363 Views
  • 3 replies
  • 0 likes
  • Other
  • 363 Views
  • 3 replies
  • 0 likes

Superuser Contribution Improvements on the playlist

Please have a button or something for public playlist whereas the owner can see who liked it's playlists and can view it's profile.

  • Visitor
  • Please have a button or something for public playlist whereas the owner can see who liked it's playlists and can view it's profile.
  • Eni
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

URI to a track within a particular playlist?

I can get the URI for a track, no problem.I can get the URI for a playlist, no problem.But I can't in the general case figure out how to get the URI for a track that's in the context of a particular playlist. I'd like to be able to start my player at...

  • Casual Listener
  • I can get the URI for a track, no problem. I can get the URI for a playlist, no problem. But I can't in the general case figure out how to get the URI for a track that's in the context of a particu...
  • jlalonde
  • Newbie
  • 5594 Views
  • 8 replies
  • 2 likes
  • Mac
    Web Player
  • 5594 Views
  • 8 replies
  • 2 likes

Error when using Spotify on Samsung Smart TV

PlanPremiumCountrySingaporeDeviceSamsung Smart TV My Question or Issue:Samsung Smart TV - Spotify freezes upon start up with a long error message. And will not launch. Solution:1. Trying to turn off the TV and turn it on, and also doing the same for ...

  • Visitor
  • Plan Premium Country Singapore Device Samsung Smart TV   My Question or Issue: Samsung Smart TV - Spotify freezes upon start up with a long error message.  And will not launch. &nb...
  • 133williaam
  • Visitor
  • 15161 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 15161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top artist of the week !

So basically at the end of 2021 spotify created a list with our top artists that year and it was really cool to look back on. I think seeing which different musicians and genres we listen to throughout each month would be pretty cool as the stuff we ...

  • Visitor
  • So basically at the end of 2021 spotify created a list with our top artists that year and it was really cool to look back on. I think seeing which different musicians and genres we listen to througho...
  • AlejaR
  • Moderator
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Rethink latest Enhanced Playlist change

I don't particularly like the latest update to Enhanced Playlists, in that it requires the playlist to be shuffled. I liked listening to it unshuffled so that I could easily find the new songs and add them to my playlist, at whatever random spot they...

  • Visitor
  • I don't particularly like the latest update to Enhanced Playlists, in that it requires the playlist to be shuffled.  I liked listening to it unshuffled so that I could easily find the new songs ...
  • AlejaR
  • Moderator
  • 226 Views
  • 1 replies
  • 1 likes
  • iOS
  • 226 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcats not playing.

PlanPremiumCountryPakistanDeviceSamsung Galaxy S21 5GOperating SystemAndroid 12My Question or IssuePodcasts show up on the home page but not when I search any specific ones. Also the ones that do show up on the home page, I cant do anything with them...

  • Casual Listener
  • Plan Premium Country Pakistan Device Samsung Galaxy S21 5G Operating System Android 12 My Question or Issue Podcasts show up on the home page but not when I search any specific ones. Also th...
  • Jeremy
  • Spotify Legend
  • 419 Views
  • 3 replies
  • 1 likes
  • Other
    Samsung
  • 419 Views
  • 3 replies
  • 1 likes

Superuser Contribution What happened to the mini menu on Xbox?

I have used Spotify for music on xbox for about 2 years. One of the best parts was being able to skip songs without opening the app and seeing what songs were playing. Now that menu has been what seems to be disabled the song no longer appears and I ...

  • Visitor
  • I have used Spotify for music on xbox for about 2 years. One of the best parts was being able to skip songs without opening the app and seeing what songs were playing. Now that menu has been what see...
  • OhSilenced
  • Visitor
  • 904 Views
  • 2 replies
  • 1 likes
  • 904 Views
  • 2 replies
  • 1 likes

Artist profile

Hey guys, so I’ve got a release coming out later in April, distributed through TuneCore at the beginning of March, and I’d love to send people to the page to presage the single, but I don’t have a profile yet to send them to. This is my first release...

  • Newbie
  • Hey guys, so I’ve got a release coming out later in April, distributed through TuneCore at the beginning of March, and I’d love to send people to the page to presage the single, but I don’t have a pr...
  • geovanebento
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • Discovery & Promo
  • 310 Views
  • 1 replies
  • 0 likes

Spotify on Xbox One playing double audio (like a delay)

PlanPremiumCountryUSADeviceSamsung Galaxy s7 to Xbox One X (using a Denon receiver)Operating SystemXbox One X My Question or Issue Audio is playing twice in very quick succession. Hard to describe but I can hear it the most in the kick drum. The kick...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy s7 to Xbox One X (using a Denon receiver) Operating System Xbox One X   My Question or Issue  Audio is playing twice in very quick s...
  • Krifa
  • Newbie
  • 3279 Views
  • 1 replies
  • 2 likes
  • Denon
  • 3279 Views
  • 1 replies
  • 2 likes

Can I get paid for making playlists?

Can I get paid for making playlists? Can I become an artist? I consider that I have talent in making enjoyable playlists. My question is that can I elevate this on next level?

  • Visitor
  • Can I get paid for making playlists? Can I become an artist? I consider that I have talent in making enjoyable playlists. My question is that can I elevate this on next level?
  • geovanebento
  • Roadie
  • 1156 Views
  • 1 replies
  • 0 likes
  • 1156 Views
  • 1 replies
  • 0 likes

How can I create new playlists by music genres from one playlist?

Hello, my playlist has 3758 songs I wanna separate by music genres. It's chaotic Is there any function for that?

  • Newbie
  • Hello, my playlist has 3758 songs 😁 I wanna separate by music genres. It's chaotic 🙄 Is there any function for that?
  • geovanebento
  • Roadie
  • 859 Views
  • 1 replies
  • 1 likes
  • Other
  • 859 Views
  • 1 replies
  • 1 likes

[Radio] Add Spotify Streams

Spotify is in the unique position of having agreements with music license holders. In Youtube even if you have 5 seconds of some song you will be demonitised/get a strike/etc. Isn't it time for a platform where people can start a stream, and play wha...

  • Newbie
  • Spotify is in the unique position of having agreements with music license holders. In Youtube even if you have 5 seconds of some song you will be demonitised/get a strike/etc. Isn't it time for a pla...
  • 178 Views
  • 0 replies
  • 1 likes
  • Radio
  • 178 Views
  • 0 replies
  • 1 likes

How can i be distributor

Hello, We created a new company named 353Music(https://353music.studio) and we want to be distributor. But we don't know how can we send musics directly Spotify.Note: please don't tell us use tunecore, ditto etc. we want to be new distributor.Is ther...

  • Casual Listener
  • Hello,  We created a new company named 353Music(https://353music.studio) and we want to be distributor. But we don't know how can we send musics directly Spotify. Note: please don't tell us us...
  • geovanebento
  • Roadie
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music cuts into the podcast I'm listening to

PlanFreeCountryUSADeviceNord N100Operating SystemAndroid 11 My Question or IssueI'm trying to listen to a podcast and a random metal song keeps on just randomly playing in the middle of my podcast and I will pause it and play my podcast and then like...

  • Visitor
  •   Plan Free CountryU SA Device Nord N100 Operating System Android 11   My Question or Issue I'm trying to listen to a podcast and a random metal song keeps on just randomly playi...
  • Vasil
  • Moderator
  • 540 Views
  • 1 replies
  • 1 likes
  • Other
  • 540 Views
  • 1 replies
  • 1 likes