Alexa and Google Assistant unable to find personal playlists

[nojj02]

Plan

Premium

Country

Philippines

Device

Alexa (on Amazon Echo) and Google Assistant (on Samsung Galaxy device)

My Question or Issue

My Alexa device with the Spotify skill used to be able to find my personal playlists in my public profile. Just about a few weeks ago, it started being unable to find them. I cross checked with Google Assistant on my Android device and it started being unable to find those playlists as well leading me to suspect that this is a problem on the Spotify end of things.

Here are additional details and what I've tried so far:

- It seems it can only pick up the "Liked Songs" playlist, but nothing else.

- I've tried disabling and enabling the skill.

- I've tried changing my Amazon account's region to a US address as advised in one of the support cases.

[johnsese-us]

I have the same problem too. Alexa cannot anymore find my spotify personal playlist starting last February 2022. Please let me know if you found a solution. 

[OscarDC]

Hey folks,

Welcome to the Spotify Community and sorry for the late response as we just came across this thread..

We've received some recent reports of this same issue on Google Assistant users. This is now Under Investigation by the internal teams but the latest information received was that the issue is already resolved.

If it's not resolved for you, we'd recommend adding your info to the main thread and voting to it by hitting the "Thumbs up" button.

We appreciate your patience and feedback regarding this case.

If you have any additional questions, don't hesitate to ask.