Alexa want play Spotify on Sonos One

[Ole805]

Hi, 

I have a Spotify Premium account linked with Alexa on my Sonos One. Everything seems fine, but when I tell Alexa to play something, for example shuffle Drake on Spotify or play radio on Spotify she says "Shuffeling Drake on Spotify" but no music starts. It's the same problem no matter what I say, she says she will play, but No sound comes out of the speaker.

Has anyone a suggestion on what may cause this problem? 

Best regards, 

Ole

[Noah]

Hey @Ole805,

Welcome to the community!

I'd recommend rebooting your speaker, then unlinking and then relinking your Spotify account. To unlink your Spotify account, open the Amazon Alexa app and go to Settings > Music & Media > Spotify. Tap Unlink account from Alexa and confirm by tapping Unlink. Next, tap Link account on Spotify.com and follow the instructions to relink your Spotify account.

If you're still having trouble, I'd recommend taking a look at this thread on the SONOS support community. 

Let me know how it goes. Happy listening 🙂