BUG of transition

[Zlouf]

A sound cut of a few ms when the transition from one title to another begins, it only occurs in 4G/5G, checked on several phones. This happens with every song and when I listen to music at high volume I can hear it very well and it's annoying...

Thanks for your understanding !

[AlejaR]

Hey there @Zlouf,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your post out of the ideas section to one of our Help boards as it fits better here.

That being said, we'd like to gather some additional info about the behavior you mentioned. Would you mind sharing with us the make/model and OS of the affected device along with the Spotify version you're running there?

On another note, has the app always been behaving like this or did it start to happen after a specific event such as an OS update? Please send us the details about it.

Since you mentioned you could replicate this in different mobile devices, it'd be very helpful if you sent us a video recording of this behavior so we can better visualize what's exactly happening on your side. You can attach it in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

We value every piece of feedback you share with us, but our Ideas board is to help us receive new products and feature suggestions that will allow us to improve our app and service for everyone. You can read more about our Ideas board here. When you're noticing issues with the app, it's better to post here on our help boards.

Keep us in the loop!

[Zlouf]

Bonsoir, je suis sur un S10, Android12 ainsi que sur la version 8.8.80.599. Mais le bug s'est produit sur d'autres appareils comme des Xiaomi Redmi... La subtilité est que ce problème n'est pas présent tout le temps, il se produit soit sur, je dirais 1 chanson sur 3 soit tout le temps. J'ai remarqué ce bug quand du jour au lendemain, les nouvelles chansons que j'ajoutais ou que j'écoutais (les chansons que je n'avais pas téléchargé pour la plupart) avaient ce bug de transition... Je ne peux malheureusement pas vous fournir un enregistrement de celui-ci par contre, je peux vous dire que cela se produit uniquement en données mobiles, et probablement sur les chansons qui viennent tout juste d'être ajoutées, ce bug s'estompe au bout d'environ une semaine quelquefois. Le bug se produit en utilisant l'application normalement.

Merci de votre réponse.

Mathis

[Joan]

Hi @Zlouf,

Thanks for the reply. Hope you don’t mind us responding in English, as this is the official language of the Community. Does this happen in online and offline mode? Does it happen across different networks? And does it happen on non-Android devices too? Please test these if you haven't already.

Let us know how it goes.