Broken Genre Filters

[HellishAbyss]

Plan

Premium

Country

UK

Device

Samsung A32 5G

Operating System

Android 12

My Question or Issue

My genre filters at the top of my liked songs is 70% broken, most of the filters overlap eachother and cannot be pressed. See attachment.

[Dian]

Hey @HellishAbyss,

Thanks for posting in the Community.

If not already done so, could you try performing a clean reinstall of the app as described here? 

If this not resolve the issue, do you mind trying to replicate it via a different account on the same device or with your account on a different device?

Keep us posted,

Cheers!

[HellishAbyss]

Hi there,

A clean reinstall doesn't fix it. It doesn't appear on a different account on the same device. I also don't have another phone to test with.

[Dian]

Hey @HellishAbyss,

Thanks for the reply.

This seems to be related to your account, based on your findings.

In this case you can contact our accounts team to get assistance in the creation of a new account and a subsequent content transfer. Here is how to contact them. 

Hope this helps,

Cheers!