Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I pay for a premium membership and I listen to Spotify everyday at work. Now, I get a message saying I have to "enable player in browser", which I can't do because it's a work computer and we only use IE and can't download anything to my computer...which is why I use the Web Player instead of the app. No need to pay for premium any longer if I can't use it. Thanks Spotify!
Me too. Just happended today.
What the HEY. Is there no fix for this? All my account info comes up, my play list are there but they wont play. Work computer also. I cannot download. BUMMER.
Same here. All the instructions for web browsers are also for non-IE browsers. Hey spotify, I'm at work, I can't just download whatever I want onto my computer. Listening to Pandora now.
My work colleagues and I have this issue too. I can't play properly (Windows 10) and they can't access it at all (Windows 7 - they get the "enable player in browser").
Seems like there's a new interface since yesterday... Related?
Urgh.. same goes here in the Philippines 😞
I too am a Premium Member and I can no longer play Spotify in Internet Explorer.
has ANYONE received ANY help or contact from Spotify on this??? having same problem!
No, not yet. : (
I am in the same boat. using work computer so can't download anything. Need to get this sorted soon or there is no point keeping my subscription. I am using Internet Explorer
Same here 😕
SAME - SPOTIFY PLEASE FIX THIS.
I've seen multiple posts regarding this same issue. This is a link to a post that contains a response from Spotify :https://community.spotify.com/t5/Ongoing-Issues/Cannot-use-the-Web-Player-from-Internet-Explorer-11/...
Doesn't look like there is going to be a fix judging from the response. 😞
Same thing here i just had this happen on my school chromebook on a browser not listed.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…