Desktop app should refresh list of connected devices

[PatrickHancke]

I'm using the Windows desktop app to play songs on my Chromecast device. When I shut down that device or the connection is suspended after a while because I paused the music, that device doesn't show up again in the list of connected devices.

The only option is to completely restart the app and then reconnect my device.

This is frustrating as I need to do this several times a day.

[Lyubka]

Hey @PatrickHancke,

Thank you for posting here in the Community. We hope you don't mind us moving your post out of the ideas section to one of our Help boards as it fits better here.

It does sound like you're experiencing troubles using the Connect feature. If that's the case and if you are not able to see your device, we'd suggest checking out this page and trying the troubleshooting steps mentioned under "Don't see your device?" part of the article.

If the above is not the case, we'd like you to elaborate more on the issue you're having, so we can get a better understanding and advise you further. Please send as much detail as possible. Any screenshots you can provide will also be helpful to identify what's causing the issue.

We'll be on the lookout for your reply. 

[PatrickHancke]

hi,

I haven't been listening in the past few days. Will try out your suggestion once I run into the same issue again.

[PatrickHancke]

Today I reproduced the issue again. Before luch, I paused Spotify (Spotify for Windows, 1.2.11.916.geb595a67) before lunch. Until that time, it was connected with my Chromecast device named "Zolder hifi". See screenshot 1.

I went for lunch and powered down my Chromecast device but let the Spotify app running on my PC. When I returned to work, I see that the Spotify app lost connection to my Chromecast device. This is of course expected. See screenshot 2.

I then power on my Chromecast device again, but it doesn't reappear in the list of devices. See screenshot 3.

Even after a few minutes, it doesn't reappear. The suggestions in the "Don't see your device?" help page are not useful in my case.

The only thing that seems to help is to restart the Spotify app and reconnect. That works fine but is rather cumbersome.

[AlejaR]

Hey @PatrickHancke,

Thanks for your reply and for the info shared. 

In this case, you can check for possible new version updates in the three-dot menu that you can find at the left-top of your screen in the desktop app. There, select Help> About Spotify. If there’s a new version available, you’ll see a button that says "restart to install". Once you've done that, check if this behavior persists.

If that doesn’t do the trick, keep in mind that it's possible to download the app from both the Microsoft Store and our Web page here. So in this case, if you installed the desktop app from the web page, try to uninstall that version and try installing the one from the Microsoft one or vice versa.

Lastly, just to confirm, can you replicate this behavior on the Web player as well? If you are not sure, you can check if the same happens on the affected device. 

Keep us in the loop!

[PatrickHancke]

I installed the app via the Microsoft Store, I have the most recent version.

Let me try the same in the Web Player, sometime next week.

Keep you posted.

[PatrickHancke]

I opened the Web Player in Firefox browser but it doesn't show my Chromecast device. See screenshot.