Error when trying to play or download video podcasts when connected to wifi

[chrisnoel]

Hey, since months I cant play or download video podcasts (even if i choose audio only) when I am connected to wifi. The issue is not my wifi because it appears whenever I am connected to any wifi. When I deactivate wifi and use my mobile data, everything is fine and I can play or download the episode. 
Already tried deleting cache and some other stuff, simply doesn‘t work.
The error message is saying that there occured some problem with the network connection and provides a session id.

hope you can help me with that. 

best regards,

chris

Plan

Premium

Country

Germany

Device

Iphone 12 mini

Operating System

iOS 18.1

[OscarDC]

Hey @chrisnoel,

Thank you for reaching out to the Community and welcome. 

We understand you’ve already tried some troubleshooting steps including clearing cache, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article? 

Also, would you mind checking on a different device using your own account and your Wi-Fi network to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be waiting for your response. 

[Konnor_stockdale]

Hi there I’m having a similar issue I cannot play or download any podcast that has a video attached non video podcasts are fine but jre happy hour etc I can’t even play audio only on wifi or data, I’ve clean reinstalled the app and still not working 

premium

Uk

iphone 15 pro max 

iOS 17.6.1

Spotify 8.9.92 

[chrisnoel]

Hi, 

thanks for the advices. Tried the clean reinstall but the problem persists in same way. I tested on my ps5 in my wifi, there it works. Till i could test with another other iphone i have to wait til i cam borrow one from a friend. Any other recommendations?

version 8.9.92.330

[Yordan]

Thanks for testing @chrisnoel!

Could you check if you've allowed Spotify to access your network? You can do this in your iPhone's settings > Privacy > Local Network > Spotify.

Hope this helps! Let us know how it goes 👍

[chrisnoel]

Hey, yes spotify is already enabled/allowed there 😕

[OscarDC]

Hey @chrisnoel,

Thank you for keeping in contact.

To keep investigating this internally, it would be great if you could include in your next response a screen recording where we can take a better look. You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to watch it).

Also, would you mind letting someone log in their account on your device to see if the issue persists? We'll also be on the lookout to see if you were able to test it on a different mobile device.

Have a great one.

[chrisnoel]

Hey, 

here‘s the link for the screen recording: https://drive.google.com/file/d/1X71Roh-MqCSjBVFAuHe4atEHXdt10LMc/view?usp=drivesdk

The other stuff will take some days to do and test.

best regards

[OscarDC]

Hey @chrisnoel,

Thank you for keeping in contact.

In the meantime, since we can see on the screen recording that your playback is coming from a speaker, we'd recommend disconnecting the playback from the external source, playing the podcast directly on your phone and trying to download it to see if it makes any difference or not. We recommend this taking into account that some functionalities may vary if you're using the Connect feature.

We'll be on the lookout for your response.

[chrisnoel]

Yeah I already did that, I‘m not always connected to a bluetooth device and as described also tried downloading… 

[Konnor_stockdale]

Hi mate Spotify doesn’t appear on there I can now download/ listen to
podcasts without the video but as soon as I try to use the video on data or
wifi it blocks it

[Novy]

Hey folks, 

Thanks for getting back to us. 

We've forwarded your reports to the relevant teams and will keep you posted as soon as we hear back. 

Stay tuned!

[modzel]

I cannot play any podcast right now when I am online (music is not affected at all) on my iPhone

Plan

Premium

Country

Poland

Device

iPhone 15 Pro

Operating System

iOS 18.1.1

My Question or Issue

As in the screenshot attached, after a while I get below error code
Initially the progress bar is just looking like it is loading, but nothing ever happens