Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Solved! Go to Solution.
Hey @pahapoika91! Welcome to the community!
Thanks for the heads-up! I'll pass this on to the right folks. Let me know if anything else pops up.
Thanks again and keep rocking! 🙂
Hey @pahapoika91! Welcome to the community!
Thanks for the heads-up! I'll pass this on to the right folks. Let me know if anything else pops up.
Thanks again and keep rocking! 🙂
I also saw this today on Instagram, and fell for it... I bought it for only 1€ though. It appears i bought a 3 day trial to a site called Dynander, i contacted their support and they said that they actually have a deal with Spotify but not like that i will get 6 months premium for 1€. Buying this 1€ trial gives me a chance to win a spotify premium giveaway or something, it also renews the Dynander subscription three days after, wich costs 89€ but they cancelled this for me. Should i contact my bank or start changing my passwords or something? I had to fill in all of my personal info, name, address, email etc. and my debit card info.
Hey @cptsiika! Thanks for reaching out!
Hmm, this isn't really related to Spotify but I'd definitely contact your bank and make sure that the company that charged you is blocked. Just to be sure.
Take care! 🙂
Kuoleta laittamasi pankkikortti välittömästi. Vaikka peruisit tuon palvelun jäsenyyden, sinun pankkitililtä voidaan silti veloittaa epäoikeutettuja nostoja. Jos nostoja alkaa tapahtua kortin sulkemisen jälkeen, tee rikosilmoitus ja korttireklamaatio pankille.
CLOSE YOUR CREDIT CARD IMMEDIATELY IF YOU'VE SENT YOUR CREDIT CARD INFORMATION TO THIS SCAM!
Typical scam.
Hi guys!
I got really pissed of when i realized it was a scam but the thing is that they actually did say it was only a competion in the bottom of the add, im not supporting them im just saying that they will cancel the subscription for you and delete you information and give your money back if you go on the BitGamez.com site and chat with the "Need help?" guy and he/she will do as you say. But the thing is this was all along just so would get more costumers to the BitGamez.com site but they just used the premium as a bait but they did explain that it is a 3 day premium trial to their site and that you have a good chance at winning the 6 months permium but never the less it is still considered as a scam for me but they do help you if you don´t want to pay for the BitGamez.com site. I hope you guys get your stuff fixed too and thanks for letting me know that this was a scam not a real deal. 🙂
Regards
A pissed of finnish dude on scammers
Hi!
Im 15 years old and i love listening music on spotify and i ran into this ad on instagram and i pressed the ad, i wrote my bank account and everything and it didn't work.
The next day i get a bill on 5,300 SEK that i have to pay! Im only 15!
I think you have to fix this with instagram so nobody else gets into this situation!
Why?
Hey all!
The team would like to get to the bottom of this, could you guys send the Instagram account of the advertiser, also they'd like to have as many screenshots as possible, so if you have any, that'd be great!
Thanks, keep rocking! 🙂
Hey @pahapoika91!
Thanks for that information, just give me a shout whenever it pops up again!
Until then, keep rocking! 🙂
Hey @pahapoika91!
Thank you so much for that information. I'll definitely pass this on to the team.
Thanks again! Keep rocking!
Hey @pahapoika91!
The team says that the link you provided is not working, could you please check it?
Thank you so much! Take care! 🙂
i don't know?
Yes but it doesn't work when you write everything, then they send you a mail and then you get a link
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…