Fire TV not properly working

[Saftnasex3]

Hello guys,
I use Spotify on my Fire TV Stick Lite.
When I open Spotify, there only appears a black rectangle where usually the spotify logo appears. After that, it gets stuck there.
When I try to start a song with spotify connect, it plays it for like 0,5 seconds and then it stops again.

Steps I tried:
- reinstall fire tv spotify app
- factory reset fire tv
- deleting cache and data in the phone app and the fire tv app
- reinstall spotify app on the phone

Nothing worked.
Please help, this really sucks.......

[Dian]

Hey @Saftnasex3,

Thanks for posting in the Community.

Could you share the Spotify app version and the Fire Stick TV firmware version you're using?

We'd also need a short screen recording of the experience.

Keep us posted,

Cheers!

[Saftnasex3]

Hello Dian,

thanks for your answer.

Fire TV Version: Fire OS 7.6.4.6 (PS7646/3550)

Fire TV Spotify Version: 1.76.1

Smartphone Spotify Version: 8.8.40.470

[OscarDC]

Hey @Saftnasex3,

Thank you for keeping in contact and for the info you've included.

To make sure we've covered all the bases, and taking into account that network restrictions are the most common cause of this issue, would you mind confirming if using a different Wi-Fi connection makes any difference? In case you don't have another one available, you can use a mobile data hotspot to test it.

We'll be on the lookout.