Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[HELP!!] Advertisement Won't Let Me Play Music At All

[HELP!!] Advertisement Won't Let Me Play Music At All

Help! My Spotify has a blank ad and it's been several days. I haven't been able to play anything on the Spotify web player because it says there's an advertisement, but the advertisement plays and when I click on playlists, it says that the playlist is playing, but it's still stuck on Advertisement on the bottom of my screen. I'm on an Acer Chromebook 11 and I don't know how to fix this problem. 

PS

I can't get premium, sorry

I tried restarting computer, updating it, logging out of Spotify, deleting cookies, etc.

If you can suggest something that might help I'd be ever-so-grateful.

 

Thanks guys!

Reply
2 Replies

Hi,

This might not be a problem of your wifi, pc or anything- here’s a thread about the same issue: https://community.spotify.com/t5/Ongoing-Issues/Web-player-stuck-on-ad/idi-p/2427920#comments
The new version of Spotify is a bit messy, hope the devs will fix these soon 🙂

Thanks

Thank you so much!

Suggested posts